Customer service: the last unoptimised piece in the omnichannel puzzle – Steve Powell is Director of…
Category: Editorial Category
Ways To Reduce Queuing Time in your Contact Centre
Five ways to reduce queuing time in your contact centre – Danny Cresswell of Syntec gives…
eg solutions take on Kilimanjaro in Aid of Charity
Charity drive for leading Staffordshire IT Company on a grand wilderness adventure on the world’s tallest…
Box Clever – Contact Centre Training from Let’s Get Healthy
Contact Centre Managers are getting their heads around how support their teams with a course called…
Noetica SNoDrop for Zero Abandoned Call Rate
Large Global Outsourcer Implements Noetica SNoDrop for a Zero Abandoned Call Rate and Ofcom Compliance Noetica,…
Callers Hang Up if They Hear ‘Your Call is Valuable To Us’
Why will 47% of callers hang up if they hear ‘your call is valuable to us’?…
Redwood Technologies Secure Place as G-Cloud 9 Supplier
Redwood Technologies Group Secures Place as G-Cloud 9 Supplier The Crown Commercial Service (CCS) has awarded…
Human Interaction Key to Quality Customer Engagement
Customer engagement is one area of business that is constantly linked to increasing automation. With new…
Webinar: How to be a Contact Centre Champion
Webinar: How to be a contact centre champion Why attend? As part of this webinar we…
Ascensos to Open Contact Centre on Isle of Wight
Ascensos, the Scottish based outsource contact centre, have announced that it will open a contact centre…
Jabra Launches Evolve 75 Wireless Headset
Jabra launches Evolve 75 wireless headset for modern office workers Designed to support concentration in the…
Iain Gibson Wins Contact Centre Manager of the Year
Iain Gibson Wins Contact Centre Manager of the Year at National Awards At this year’s UK…
Best Practices When Moving Your Contact Centre to the Cloud
4 best practices when moving your contact centre to the cloud – Cloud solutions are an…
UK National Contact Centre Awards 2017 Winners
On Tuesday evening (15th May 2017) the winners of the UK National Contact Centre Awards were…
NE Contact Centre Partnership Wants Your Views
NRG has supported the North’s contact centre industry for almost 40 years. we are committed to…
Digital Customer Interactions to Overtake Voice
Technology gap revealed as 88% of organisations expect digital customer interactions to overtake voice by 2020 …
VoiceSage Publishes Elmbridge Borough Council Case Study
VoiceSage Publishes Special Elmbridge Borough Council Video Case Study Set of four interviews from public sector customer discusses the…
Mapping the Customer and Agent Journey in Parallel
Brandon Rowe at Teleopti explores how the customer-service landscape and the role of the agent must…