BGL Group, a leading digital distributor of household financial products to more than eight million customers,…
Category: Editorial Category
Grosvenor secures two-year contract extension with Scottish Power
Scottish Power, one of the UK’s leading providers of gas and electricity across the UK, has…
5 Tips for Improving Productivity in your Contact Centre
5 Tips for Improving Productivity in your Contact Centre Chris Bauserman,VP of Product & Segment Marketing…
What does Uberisation mean for your contact centre?
What does uberization mean for today’s contact centre? Magnus Geverts at Teleopti explains how to turn…
Virtual Reality Potential for Training Contact Centre Agents
Virtual reality holds huge potential for training contact centre agents – Parham Saebi, Head of Client…
Consumers Still in the Dark About Role of Contact Centres
Consumers Still in the Dark About Role of Contact Centres, Says Ed Shropshire, managing director at…
mplsystems Receives Honourable Mention by Gartner
mplsystems receives honourable mention in Gartner’s new 2016 Field Service Management Report mplsystems, the contact centre…
alldayPA Contact Centre Hits Record Call Figures for 2016
Manchester-headquartered alldayPA – the UK’s leading telephone answering service for SMEs and entrepreneurs – has handled…
contact-centres.com Announce Winners of Awards 2016
At contact-centres.com we’re not ones to hand out industry awards as we tend to leave it…
Datametrix Selects Enghouse for Contact Centre as a Service
Datametrix Selects Enghouse Interactive for Contact Centre as a Service – Selection of CCSP cloud contact…
VoiceSage Releases Hi-Tech Product Roadmap
Customer engagement services leader VoiceSage says Chatbots, Business Rules, AI and IoT are central to its…
Ultracomms Supports Two Saints Homeless Charity This Christmas
Ultracomms supports local homeless charity Two Saints to make a difference this Christmas Ultracomms, the Fareham…
Key Tools To Help Improve The Customer Journey
3 key tools to help improve the customer journey – Stephen Ball Senior Vice President (SVP)…
Brits Spend 5.5 Weeks of Their Lives Calling Customer Support
Brits Spend 5.5 Weeks of Their Lives Calling Customer Support Brits spend an average of 17…
Aspect Software Calls for Banks to Collaborate
Aspect Software calls for banks to collaborate and prevent fraud in light of PSR response to…
UK National Contact Centre Awards 2017 Open for Nominations
UK National Contact Centre Awards 2017 Open for Nominations – with new Team and Organisation categories…
MP Congratulates Webhelp Rothesay Contact Centre
Westminster MP for Argyll & Bute, Brendan O’Hara, has congratulated Webhelp and easyJet for their commitment…