Contact Centres looking to nearshore locations

Contact Centres – Attractive Benefits Draw UK Contact Centres to Scotland, Ireland, Northern Ireland – New…

Webhelp UK Nominated for ECCCSA Award

Webhelp UK, one of the country’s leading customer experience providers, has been named as a finalist…

Answer-4u.com ‘s Top Tips for Answering Telephone Calls

Glenn Harrison of Answer-4u.com gives contact centre agents his Top Tips for Answering Telephone Calls Web…

Webhelp UK Win at Employee Experience Awards 2015

Webhelp UK, one of the country’s leading customer experience providers, has taken home two awards at…

Capita plc acquires Outsourcer Voice Marketing Ltd

Capita plc has acquired Sheffield based contact centre specialist Voice Marketing Ltd (“Voice”), a contact centre…

Eishtec to create 320 jobs over three years

Eishtec has announced the opening of their new contact centre which will create up to 320…

Frost & Sullivan Applaud Teleperformance

Frost & Sullivan Applauds Teleperformance’s Ability to Serve a Multichannel Contact Centre Outsourcing Market across the…

alldayPA set to create 30 new jobs

alldayPA, the Salford based telephone call answering service, has announced a £2.5m investment in sales and…

Mears 24/7 Deploy Britannic Technologies Cloud

Britannic Technologies have announced they have deployed a telecommunications solution in the cloud for Mears 24/7,…

Journeycall appoint Theresa Wishart new MD

The ESP Group have announced the appointment of Theresa Wishart as Managing Director of Journeycall to…

Contact Company announce plans for new Contact Centre

Wirrel based The Contact Company has announced plans for new new Contact Centre on the Wirral.…

Echo Managed Services gets vote from Electoral Commission

Echo Managed Services called in to support Electoral Commission in run up to UK Parliamentary General…

ICO warns contact centre to stop sending pension texts

The ICO has warned Help Direct UK, a financial services call centre, to stop sending spam…

Ventrica finalists in prestigious Contact Centre Awards

Southend based outsourcer Ventrica have been shortlisted for the European Contact Centre & Customer Service Awards…

Torfaen Council select outsourcer Griffin Place Communications

Griffin Place Communications (GPC) has been selected by Torfean County Borough Council to provide training courses…

Journeycall Director wins Business Award

Theresa Wishart, Operations Director of contact centre services specialist Journeycall, won the ‘Most Enterprising Business of…

Firstsource Solutions success at Welsh Contact Centre Awards 2015

Firstsource Solutions is proud to announce that it has won a trio of prizes at the…

RESPONSE short-listed at ECCSA Awards 2015

The European Contact Centre and Customer Service Awards 2015 shortlist has been announced, with RESPONSE, one…

Echo Managed Services expand Collection Division

Echo Managed Services expands collections division with acquisition of utilities specialist, Grosvenor Services Group – Adds…

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