Webhelp UK, one of the country’s leading customer experience providers, has been named as a finalist…
Category: – Outsource/BPO
Answer-4u.com ‘s Top Tips for Answering Telephone Calls
Glenn Harrison of Answer-4u.com gives contact centre agents his Top Tips for Answering Telephone Calls Web…
Webhelp UK Win at Employee Experience Awards 2015
Webhelp UK, one of the country’s leading customer experience providers, has taken home two awards at…
Capita plc acquires Outsourcer Voice Marketing Ltd
Capita plc has acquired Sheffield based contact centre specialist Voice Marketing Ltd (“Voice”), a contact centre…
Eishtec to create 320 jobs over three years
Eishtec has announced the opening of their new contact centre which will create up to 320…
Frost & Sullivan Applaud Teleperformance
Frost & Sullivan Applauds Teleperformance’s Ability to Serve a Multichannel Contact Centre Outsourcing Market across the…
alldayPA set to create 30 new jobs
alldayPA, the Salford based telephone call answering service, has announced a £2.5m investment in sales and…
Mears 24/7 Deploy Britannic Technologies Cloud
Britannic Technologies have announced they have deployed a telecommunications solution in the cloud for Mears 24/7,…
Journeycall appoint Theresa Wishart new MD
The ESP Group have announced the appointment of Theresa Wishart as Managing Director of Journeycall to…
Contact Company announce plans for new Contact Centre
Wirrel based The Contact Company has announced plans for new new Contact Centre on the Wirral.…
Echo Managed Services gets vote from Electoral Commission
Echo Managed Services called in to support Electoral Commission in run up to UK Parliamentary General…
ICO warns contact centre to stop sending pension texts
The ICO has warned Help Direct UK, a financial services call centre, to stop sending spam…
Ventrica finalists in prestigious Contact Centre Awards
Southend based outsourcer Ventrica have been shortlisted for the European Contact Centre & Customer Service Awards…
Torfaen Council select outsourcer Griffin Place Communications
Griffin Place Communications (GPC) has been selected by Torfean County Borough Council to provide training courses…
Journeycall Director wins Business Award
Theresa Wishart, Operations Director of contact centre services specialist Journeycall, won the ‘Most Enterprising Business of…
Firstsource Solutions success at Welsh Contact Centre Awards 2015
Firstsource Solutions is proud to announce that it has won a trio of prizes at the…
RESPONSE short-listed at ECCSA Awards 2015
The European Contact Centre and Customer Service Awards 2015 shortlist has been announced, with RESPONSE, one…
Echo Managed Services expand Collection Division
Echo Managed Services expands collections division with acquisition of utilities specialist, Grosvenor Services Group – Adds…
Traveline Cymru wins contact centre outsource contracts
Traveline Cymru, the public not for profit transport information service for Wales, has secured outsource contracts…