Webhelp UK will soon be doubling its combined workforce at its Kilmarnock and Dunoon contact centres as the business looks to attract approximately 400 new customer experience advisers.
The two sites, which are spearheading Webhelp UK’s new Centre of Excellence programme, will be looking to recruit throughout the next few months due to ongoing growth in the company’s successful customer experience business.
In Kilmarnock the application and interview process is already underway, closing at the end of May, with Dunoon to follow on from May until the end of June.
The Centre of Excellence programme aims to get the best out of all its employees giving them the foundations to provide the best possible service for the business’ blue-chip clients. It covers a full range of initiatives to ensure current and potential employees get all they can from working for Webhelp UK. This includes a clear idea of how to people can progress their careers at Webhelp, the creation of workplace groups to help share skills and expertise, and flexible working to meet with both customer and employee lifestyles.
As part of the Webhelp Group, a growing international business, Webhelp UK offers a varied and adaptable working environment for potential candidates as Allison Hill, Head of Recruitment explains, “As a Centre of Excellence recruiting the right people is critical for our business, so ensuring its employees are comprehensively trained and the environment they work in is vibrant, engaging and motivating is extremely important to us.
“Through the local and national charity work our teams undertake we also build strong partnerships with our local communities. Working in partnership with organisations including Cancer Research, our 2015 UK charity partner, our teams get really involved, forming long-term bonds, and raise a lot of money for some very worthwhile causes.”
Allison continues, “In addition, Webhelp wants to ensure that at every level our team members are being incentivised to perform at their peak and have the opportunity to progress within the business.
“Another way we want to recruit is through our existing network. Research tells us the most successful way to enrol new team members is when our current employees recommend friends and family to us. Therefore we are excited to announce that we have increased our incentive to up to £1,000 for our ‘Refer a Friend’ initiative for every successful recommendation.
“At the heart of our Centre of Excellence programme is people excellence. We want Webhelp UK to be an employer of choice that the best people want to join and stay with us for years to come.”