Enghouse Interactive, developer of a comprehensive portfolio of unified communications (UC) and contact centre solutions, today…
Category: – Company Info
Customer satisfaction – Contact Centre Industry Responds
Customer satisfaction – As satisfaction with Customer Service across the UK continues to fall, industry experts…
Jabra Makes New Appointments in Sales
Jabra UK & Ireland has further strengthened its ISE and High Touch sales teams with new…
Contact Centre Collaboration
Contact Centre Collaboration – from the pyramids to the moon landing – Article by Holger Reisinger…
Customer Interactions What Can TV Series Modern Family Teach us?
Customer Interactions What Can TV Series Modern Family Teach us? Jeremy Payne, International VP, Marketing, Enghouse…
Call Centre Headset Reviews: What to look for
Call Centre Headset Reviews: What to look for – When you’re looking for a call centre…
CCMA – Contact Centre Survey 2015
The CCMA are inviting organisations with 10 or more UK agent positions to take part in…
From on-premise to Cloud: Six things you need to consider
Martin Taylor, Director, at Content Guru looks at the 6 key things that you should consider…
Jabra Appoints Channel Sales Director and additional Sales Roles
Jabra UK & Ireland Business Solutions has further strengthened its Channel and High Touch Sales teams…
Contact Centre Transform Into a Customer Experience Powerhouse
How To Transform your Contact Centre Into a Customer Experience Powerhouse – Jonathan Sharp of Britannic…
Content Guru provide Cloud Contact Centre Services to Chubb
Content Guru and KPN Secure Deal with Chubb to provide Cloud Contact Centre Sevices Content Guru’s…
Intelecom Selected by fm24 for Facilities Management Help Desk
Intelecom, a provider of cloud-based contact centre solutions and its partner Strategic Communications Services (SCS) have…
Eckoh plc – Full Year Results and Possible Acquisition of Netcall plc
Eckoh, a global provider of secure payment products and customer service solutions, is pleased to announce…
Intelecom UK dials up rapid growth
Intelecom UK dials up rapid growth by doubling license revenue in last 12 months Intelecom UK…
4net Technologies Win at Comms Business Awards
4net swept to success at the prestigious Comms Business Awards 2015 by winning three awards. They…
Jabra extends commitment to contact centre industry with an upgraded product
Jabra extends its commitment to the contact centre industry with an upgraded product – Jabra upgrade…
Enghouse Interactive – Skype for Business
Over 250 and Counting – Enghouse Interactive Deploying Six Customer Contact Centre Solutions on Skype for…
Ventrica wins ‘Silver’ at European Contact Centre & Customer Service Awards
Ventrica wins ‘Silver’ at European Contact Centre & Customer Service Awards for ‘Best Outsourcing Partnership’ with…
3 Strategies To Prevent (or Mend) Customer Service Mishaps
3 Strategies To Prevent (or Mend) Customer Service Mishaps – Jonathan Sharp of Britannic Technologies reveals…