Content Guru Partners to Deliver Verint Solutions in the Cloud

Content Guru Partners to Deliver Verint Solutions in the Cloud – Cloud Telephony Provider Becomes Global…

CardEasy Wins Prestigious PCI Award for Excellence

CardEasy wins prestigious ‘PCI Award for Excellence’ Syntec were proud winners of this PCI Award for…

Learning and Development in the Contact Centre

Learning and Development in the Contact Centre NRG & CCMA “Supporting Contact Centre Colleagues through Change…

Fascinating Facts You Probably Didn’t Know About Sound

Four Fascinating Facts You Probably Didn’t Know About Sound Sound travels at 1,230 km (767 miles)…

Content Guru Ranked Leading Cloud Contact Centre Vendors

Content Guru Ranked as One of the Leading Worldwide Cloud Contact Centre Vendors by DMG Consulting…

Do You Have A Mobile Customer Service Strategy?

Do You Have A Mobile Customer Service Strategy? Thomas Rodseth, VP of Product & Marketing at…

PCI DSS Compliance and How to achieve it?

Robert Crutchington at Encoded takes a closer look at the truth about PCI DSS in the…

Business Systems Announced Finalist at FStech Awards

Business Systems shortlisted in the FStech awards for the category Compliance Project of the Year up…

What does Uberisation mean for your contact centre?

What does uberization mean for today’s contact centre? Magnus Geverts at Teleopti explains how to turn…

Is Your Digital Customer Service Just Skin Deep?

Is Your Digital Customer Service Just Skin Deep? Thomas Rødseth, VP of Product and Marketing at…

contact-centres.com Announce Winners of Awards 2016

At contact-centres.com we’re not ones to hand out industry awards as we tend to leave it…

Datametrix Selects Enghouse for Contact Centre as a Service

Datametrix Selects Enghouse Interactive for Contact Centre as a Service – Selection of CCSP cloud contact…

UK National Contact Centre Awards 2017 Open for Nominations

UK National Contact Centre Awards 2017 Open for Nominations – with new Team and Organisation categories…

4net Technologies Win coveted Avaya Innovation Award

4net Technologies have won Innovation Partner of the Year at Avaya’s Engage Achievement Awards 2016 event…

UK Contact Centre Industry Set to shed 32,000 Jobs by 2020

The UK contact centre industry is set to shed over 32,000 jobs by the end of…

Apply for Free Jabra Benchmarking Trial

The success of a contact centre relies on your agents being heard. You need headsets that…

Jabra Offers First Cisco Finesse Contact Centre Integration

Jabra offers market first Cisco Finesse contact centre integration The first to market solution increases efficiency…

Content Guru Celebrates Trio of Awards

Content Guru, a UK-based provider of customer engagement and Communications Integration™ services, has had its most…

Trust Delivers Outstanding Customer Service

seven strategies for building trust in contact centres from Magnus Geverts of Teleopti Every year I…

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