We are officially a nation of complainers: 2016 Consumer Action Monitor (CAM) Survey Findings According to…
Category: – Company Info
What Makes An Award Winning Contact Centre?
What makes an award winning team, project or contact centre operation? Ann-Marie Stagg, Chief Executive, CCMA…
Intelligent Contact Routing – eBook by Content Guru
Intelligent Contact Routing – eBook by Contunt Guru to ensure customers reach the right agents and…
ECCCSA Deadline Fast Approaching – and NO Extensions
Organisers of this year’s European Contact Centre and Customer Service Awards, the CCMA (UK), have confirmed…
Content Guru Top 20 Most Promising Contact Centre Solution Providers
Content Guru Selected in 20 Most Promising Contact Centre Technology Solution Providers 2016 Influential US technology…
Affinity Water Enhances Contact Centre Solution
Affinity Water enhances its cloud-based contact centre solution from Intelecom to further support its business and…
Content Guru Sponsor European Contact Centre and Customer Service Awards 2016
Content Guru will renew its support of the European Contact Centre and Customer Service Awards (ECCCSA)…
Jabra Price Promotion Eases Public Sector IT Budgets
Audio and communications technology specialist Jabra has launched a promotion to support Public Sector organisations’ increasing…
Two Weeks To Enter Contact Centre & CS Awards
Two Weeks until entries close for 2016 European Contact Centre & Customer Service Awards Sabio, this…
Contact Centres From Multichannel To Omnichannel
Turning your contact centre from multichannel to omnichannel Today customers expect to be able to contact…
Chatbots: The next step in the evolution of contact centres
Chatbots are the next step in the evolution of contact centres according to Magnus Geverts of…
Best Noise-Cancelling Headsets for a Loud Contact Centre?
What are the best noise-cancelling headsets for a loud call centre – Daniel Gniazdo of Jabra…
ECCCSA Awards – So How Does the Judging work?
How does the ECCCSA judging work? This year’s ECCCSA Awards have an even more robust judging…
Chatbots – Next Step in Evolution of the Contact Centre
Chatbots – the next step in the evolution of the contact centre Magnus Geverts at Teleopti…
Affinity Sutton selects Intelecom for new Web Chat service
Affinity Sutton selects Intelecom for new Web Chat service for housing association residents Intelecom, a provider…
Frost & Sullivan Lauds Teleopti Stellar Customer Engagement
Frost & Sullivan Lauds Teleopti’s Stellar Customer Engagement in the Workforce Management Market Based on its…
Corptel Shout About the New Jabra Noise Guide
Corptel, the Greater Manchester based telecoms equipment supplier, are currently promoting the new Jabra Noise Guide…
Intelecom Extends Web Chat Functionality in Cloud Solution
Intelecom extends Web Chat functionality in the latest release of its cloud-based contact centre solution Intelecom…