Brandon Rowe at Teleopti explores how the customer-service landscape and the role of the agent must…
Category: – Company Info
How to secure more budget for your contact centre
How to secure more budget for your contact centre – Netcall explains When consistently trying to…
Ventrica Announces Investment In Additional Contact Centre Site
Ventrica announces investment in additional site – new contact centre will create 400 new jobs Outsourced…
Agent Journey Mapping: The Secret to Even Better CX?
Customer Experience (CX) remains top of the priorities list for many contact centre leaders as organisations…
Changing Priorities for Customers and Contact Centre
Time is of the essence – changing priorities for customers and contact centres When it comes…
Make Web Chat Work for your Contact Centre
The Web Chat promise delivers in so many ways. It guarantees a seamless digital experience, offering…
Content Guru & Serco to Deliver Citizen Engagement Hub
Content Guru and Serco to Deliver Citizen Engagement Hub Content Guru has entered into a ground-breaking…
European Contact Centre & Customer Service Awards
17th European Contact Centre & Customer Service Awards open for nominations – Largest venue to accommodate…
Puzzel Adds Functionality to Cloud Based Solution
Puzzel becomes more graphic – adding new reporting functionality in its cloud-based contact centre solution Puzzel…
THE VOICE – Newsletter Of SVL Business Solutions
A new name in the contact centre industry SVL Business Solutions may be a new name…
Enghouse Partnership Agreement with ScanSource Imago
Enghouse Interactive Seals Partnership Agreement with Value-added Distributor, ScanSource Imago Contact centre and customer interaction solutions…
4Net Technologies – Innovation & Transformation Seminars
4Net Technologies – Innovation and Transformation Seminars 16th May 2017 & 20th June 2017 4Net Technologies…
PCI-PAL Secures Significant PCI contract
PCI-PAL wins significant PCI contract with global automotive repair group PCI-PAL PLC, a global supplier of…
Netcall Guide to Contact Centre Tech 2017
Netcall Guide to Contact Centre Tech 2017 The role of the contact centre in achieving business…
Webinar: Turn Outbound Dialling into inbound Telephony
Webinar: The vast majority of outbound calls typically fail to connect to the right party, they…
Business Systems – Automation in Customer Service
Business Systems – White Papers & Guides Automation in Customer Service Report – 2017 It’s a…
The Rise Of The Multi-Skilled Contact Centre Agent
The rise of the multi-skilled agent – Thomas Rødseth at Puzzel (formerly Intelecom), advocates taking a…
Five Top Tips for a Successful Self-Service Strategy
When it comes to reaping the full benefits of self-service, it is about planning and a…
Injixo – How To Successfully Acheive Service Level
Download now, FREE eBook Offer How to successfully achieve Service Level 42 point checklist for call…