Changing Priorities for Customers and Contact Centre

Time is of the essence – changing priorities for customers and contact centres When it comes…

Make Web Chat Work for your Contact Centre

The Web Chat promise delivers in so many ways.  It guarantees a seamless digital experience, offering…

Content Guru & Serco to Deliver Citizen Engagement Hub

Content Guru and Serco to Deliver Citizen Engagement Hub Content Guru has entered into a ground-breaking…

European Contact Centre & Customer Service Awards

17th European Contact Centre & Customer Service Awards open for nominations – Largest venue to accommodate…

Puzzel Adds Functionality to Cloud Based Solution

Puzzel becomes more graphic – adding new reporting functionality in its cloud-based contact centre solution Puzzel…

THE VOICE – Newsletter Of SVL Business Solutions

A new name in the contact centre industry SVL Business Solutions may be a new name…

Enghouse Partnership Agreement with ScanSource Imago

Enghouse Interactive Seals Partnership Agreement with Value-added Distributor, ScanSource Imago Contact centre and customer interaction solutions…

4Net Technologies – Innovation & Transformation Seminars

4Net Technologies – Innovation and Transformation Seminars 16th May 2017 & 20th June 2017 4Net Technologies…

PCI-PAL Secures Significant PCI contract

PCI-PAL wins significant PCI contract with global automotive repair group PCI-PAL PLC, a global supplier of…

Netcall Guide to Contact Centre Tech 2017

Netcall Guide to Contact Centre Tech 2017 The role of the contact centre in achieving business…

Webinar: Turn Outbound Dialling into inbound Telephony

Webinar: The vast majority of outbound calls typically fail to connect to the right party, they…

Business Systems – Automation in Customer Service

Business Systems – White Papers & Guides Automation in Customer Service Report – 2017 It’s a…

The Rise Of The Multi-Skilled Contact Centre Agent

The rise of the multi-skilled agent – Thomas Rødseth at Puzzel (formerly Intelecom), advocates taking a…

Five Top Tips for a Successful Self-Service Strategy

When it comes to reaping the full benefits of self-service, it is about planning and a…

Injixo – How To Successfully Acheive Service Level

Download now, FREE eBook Offer How to successfully achieve Service Level 42 point checklist for call…

Jabra Announces First Cashbacks Promotion of 2017

Jabra Announces first Cashbacks promotion of 2017 – Offers on professional headsets to provide UK and…

The Inner Circle Guide to Customer Interaction Analytics

“The Inner Circle Guide to Customer Interaction Analytics” is a major independent analyst report, aimed at…

Business Systems wins Compliance Project award

Business Systems has won the award for Compliance Project of the Yearat the FStech Awards 2017,…

Intelecom Establishes a New Company – Puzzel

Intelecom establishes a new company Puzzel, to support growing customer demand in contact centre and mobile…

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