The success of a contact centre relies on your agents being heard. You need headsets that…
Category: – Company Info
Jabra Offers First Cisco Finesse Contact Centre Integration
Jabra offers market first Cisco Finesse contact centre integration The first to market solution increases efficiency…
Content Guru Celebrates Trio of Awards
Content Guru, a UK-based provider of customer engagement and Communications Integration™ services, has had its most…
Trust Delivers Outstanding Customer Service
seven strategies for building trust in contact centres from Magnus Geverts of Teleopti Every year I…
The Customer Journey – Where’s it going?
The Customer Journey – Where’s it going? Colin Hay, VP Sales, Intelecom UK offers a five…
Maximising Potential of Multi-Generational Contact Centres
Tommy Palomaki at Teleopti says it’s time to embrace the multi-generational revolution by attracting, nurturing and…
NHS 111 PRM Named Silver Winner at ECCCSA Awards
NHS England’s London Region has gained Europe-wide recognition, with its storm-based NHS 111 Patient Relationship Management…
4Net Technologies Top Status Avaya Edge Partner Programme
4Net Technologies awarded top Diamond Status in Avaya’s Edge Partner Programme 4net Technologies have been awarded…
The ECCCSA Awards – And the Winners are…..
The winners of the European Contact Centre and Customer Service Awards 2016 were announced to a…
UK Contact Centre HR & Operational Benchmarking Report
The largest HR & operational benchmarking Report of UK customer contact operations is now available from…
Content Guru Wins Best Use of Cloud Services Award
Content Guru Wins ‘Best Use of Cloud Services’ Award at UK IT Industry Awards 2016 Content…
Stay Close to your Contact Centre Team Right Now!
Stay Close to your Contact Centre Team Right Now! Ben Willmott at Teleopti explains how action-based…
Jabra UK&I Confirms Loss of Team Member
Jabra UK&I is very sad to announce the passing of Corporate Account Manager Fahad Quadri It…
A Day in the Life of A Contact Centre with WFM
Welcome to our world! – Through the eyes of a typical contact centre, Ben Willmott at…
Intelecom Gartner Magic Quadrant for Contact Centre as a Service
Intelecom Positioned as a Challenger for the second consecutive year in Gartner’s Magic Quadrant for Contact…
Content Guru in Magic Quadrant for Contact Centre as a Service
Content Guru Positioned as a Challenger in the 2016 Gartner Magic Quadrant for Contact Centre as…
5 Myths about Gamification from Intelecom
Engagement is the purpose of games and gamification,so sometimes a bit of fun is exactly what…
Intelecom Introduce Enhancements to Cloud-Based Solution
Intelecom introduces latest enhancements to its cloud-based contact centre solution with improved security features and Web…
Rentalcars.com use Teleopti Contact Centre Workforce
Rentalcars.com uses Teleopti technology to support a diverse contact centre workforce of 80 nationalities and 40…