The largest HR & operational benchmarking study of UK customer contact operations is now available, giving…
Category: – Company Info
How Artificial Intelligence Could Change Your Contact Centre
How Artificial Intelligence could change your contact centre Thomas Rødseth at Puzzel looks at how, why…
What’s the Favoured Channel in the Contact Centre?
Providing consumer choice in a multi-generational marketplace The French expression plus ça change, plus c’est la…
Teleopti New Online WFM Calculator – Try it free!
Teleopti’s new online calculators help companies see staff and cost benefits of Workforce Management tools WFM…
The 2017-18 UK Contact Centre Decision-Makers Guide
The 15th edition of “The UK Contact Centre Decision-Makers’ Guide” – the UK’s largest study of…
ECCCSAs Prove Position as Biggest Contact Centre Awards
• Over 1,000 people will be at the ECCCSA Awards Dinner • The ECCCSAs are the…
Empower your teams with the right headset solution
Get best-selling headsets from Jabra Empower your teams with the right headset solution Teams holding customer…
Puzzel How to Reduce Costs in the Contact Centre
Seven reasons why it pays to invest in cloud-based technology in contact centres, Thomas Rødseth of…
Discover How To Unlock The True Power of Conversation
Jabra believe that technology should adapt to people, not the other way round. Empowering people with…
Outsourced Contact Centres: 7 challenges and solutions
Outsourced contact centres: 7 challenges and solutions – Nick Brook at Teleopti explores the challenges faced…
White Paper: Cloud-based Technology in Contact Centres
7 Reasons why it pays to Invest in Cloud-based Technology in Contact Centres Every organisation wants…
Puzzel in Gartner Magic Quadrant for Contact Centre as a Service
A Consistent Challenger – Puzzel included in Gartner’s Magic Quadrant for Contact Centre as a Service,…
The Scary Truth of Customer Security in the Contact Centre
Facing up to the scary truth of customer security in contact centres Thomas Rodseth, VP of…
Your Customers Are Calling…. But Who’s Answering?
Your Customers Are Calling…. But Who’s Answering? asks Holger Reisinger of Jabra With consumers now firmly…
Content Guru Gartner Magic Quadrant for Contact Centre as a Service
Content Guru Positioned as a Challenger in the 2017 Gartner Magic Quadrant for Contact Centre as…
Puzzel Ramps Up Outbound Dialler Functionality
Puzzel ramps up outbound dialler functionality – Latest release of cloud contact centre solution helps companies…
White Paper: Are you a Customer Service Leader or Laggard?
New White Paper – Are you a Customer Service Leader or Laggard? A leader’s perspective on…
Looking back on the Cloud In The Contact Centre
Looking back on the cloud – Years after predicting the future of cloud-based workforce management, Teleopti’s…
CCMA Announce Forthcoming Training Events
The CCMA have announced their forthoming schedule of contact centre training events. Managing a Webchat Team…