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Puzzel How to Reduce Costs in the Contact Centre
Seven reasons why it pays to invest in cloud-based technology in contact centres, Thomas Rødseth of…
Discover How To Unlock The True Power of Conversation
Jabra believe that technology should adapt to people, not the other way round. Empowering people with…
Outsourced Contact Centres: 7 challenges and solutions
Outsourced contact centres: 7 challenges and solutions – Nick Brook at Teleopti explores the challenges faced…
White Paper: Cloud-based Technology in Contact Centres
7 Reasons why it pays to Invest in Cloud-based Technology in Contact Centres Every organisation wants…
Puzzel in Gartner Magic Quadrant for Contact Centre as a Service
A Consistent Challenger – Puzzel included in Gartner’s Magic Quadrant for Contact Centre as a Service,…
The Scary Truth of Customer Security in the Contact Centre
Facing up to the scary truth of customer security in contact centres Thomas Rodseth, VP of…
Your Customers Are Calling…. But Who’s Answering?
Your Customers Are Calling…. But Who’s Answering? asks Holger Reisinger of Jabra With consumers now firmly…
Content Guru Gartner Magic Quadrant for Contact Centre as a Service
Content Guru Positioned as a Challenger in the 2017 Gartner Magic Quadrant for Contact Centre as…
Puzzel Ramps Up Outbound Dialler Functionality
Puzzel ramps up outbound dialler functionality – Latest release of cloud contact centre solution helps companies…
White Paper: Are you a Customer Service Leader or Laggard?
New White Paper – Are you a Customer Service Leader or Laggard? A leader’s perspective on…
Looking back on the Cloud In The Contact Centre
Looking back on the cloud – Years after predicting the future of cloud-based workforce management, Teleopti’s…
CCMA Announce Forthcoming Training Events
The CCMA have announced their forthoming schedule of contact centre training events. Managing a Webchat Team…
Jabra Announces New Headset Cashbacks Promotion
Jabra announces new Cashbacks promotion – Offers on professional headsets to provide UK and Ireland-based customers…
Fiona Bruce to host ECCCSAs November 2017
Fiona Bruce, journalist and presenter, will be hosting the European Contact Centre and Customer Service Awards…
What’s The future of Humans in contact centres?
What’s The future of Humans in contact centres? Thomas Rødseth at Puzzel looks at the pros…
4net Technologies Support Children with Cancer
4net Technologies support John Jones’ walk to raise funds for children with cancer 4net Technologies are…
A Culture of Employee Engagement – Puzzel
A culture of employee engagement – there’s more to it than just happy employees Colin Hay…
Content Guru & Webhelp Customer Engagement Partnership
Content Guru has entered into an important new partnership with leading global customer experience expert, Webhelp.…