The CCMA UK (Call Centre Management Association) announces that nominations for the 22nd UK National Contact Centre Awards close in less than a week.
UK-based contact centres can enter for free by registering on the Awards website up until midnight on 28th February 2017.
Ann-Marie Stagg, CEO of the CCMA, said,
“We are on track to receive a record number of entries, but there’s still plenty of time left for companies to enter and, if they’re shortlisted, book their place at the Gala Dinner on 16th May.”
“This year, for the first time, the awards are recognising the work of teams and organisations as well as individuals. These new awards still retain the focus on people rather than technology or systems but feedback from previous nominees was that some of the categories were more appropriate to recognise at a team or organisational level.”
The new Team awards focus on recruitment, learning & development, social media, and webchat. Companies with teams that excel in any of these four areas can use the awards to raise the profile of those teams internally as well as externally. They can also reward the team members by taking them to the gala dinner to network and celebrate with their peers.
The new Organisation awards are for companies which are going that little bit further to positively impact their staff and the community. The categories cover health & well being, community impact, homeworking, and flexible resourcing initiatives.
“Success in these categories will be determined by the positive impact the nominated programme is having on the people for whom it was designed. For example, a flexible resourcing programme might include things like flexi-time, homeworking, annualised hours, allowing advisors to manage their own shifts, breaks or holidays.
How has this changed the lives of advisors for the better? How has it impacted morale? This should be backed up with proof; for example, a reduction in absences and turnover, or tangible improvements in other KPIs.”
“The idea is to recognise those companies and organisations that are, in a time of tremendous societal change, recognising their responsibility to make those transformations positive for their staff and the wider community.”
Whether a company is entering individuals, teams or programmes, the UK National Contact Centre Awards are a great way to raise profile, measure performance against the best in the industry, differentiate the business with positive PR, and ultimately celebrate success.
The Gala Dinner on 16th May at The Brewery in London will bring together several hundred leading contact centre and customer service professionals from across the UK. For shortlisted entrants it presents a not-to-be-missed opportunity to meet, greet and network with people from other successful businesses.
The full list of categories is as follows.
Business Improvement Manager – Contact Centre Support Manager – Customer Relations Manager – Resource Planning Manager – Quality Manager – Customer Experience Champion – Team Manager – Contact Centre Manager of the Year (Outsourced, Small, Medium, Large)
Recruitment Team of the Year – Learning and Development Team of the Year – Social Media Team of the Year – Webchat Team of the Year
Most Effective Health and Wellbeing Programme – Most Positive Impact on the Community – Most Effective Homeworking Programme – Most Effective Flexible Resourcing Initiative
It’s free to enter and anyone can make as many nominations as they like (and even nominate themselves). UK-based contact centres can enter by registering on the Awards website.
Shortlisted companies will be contacted in March for the second phase of the judging process, which includes face-to-face interviews and site visits from the judging panel of industry leading figures.
Winners will be announced at a lavish gala dinner on 16th May 2017 to be held at The Brewery in London.
About the UK National Contact Centre Awards
The longest established awards for the UK contact centre industry are now in their 22nd year and recognise those individuals and teams in the industry who are working to make their contact centres professional and industry leading.The awards have an excellent reputation across the industry for being of a very high standard. All of the shortlisted nominees go through a comprehensive judging process, including face to face interviews. Enter the awards for free.
The Call Centre Management Association (CCMA) aims to support the country’s contact centre managers by providing opportunities to network, openly share best practice, and increase their skills and knowledge through specialist training. The CCMA is the country’s longest-established association representing the customer contact industry in the UK since 1994.
For additional information on the CCMA visit their Website