Contact Centre Style Provider of charitable fundraising technology for nonprofits to receive a no-charge makeover of…
Category: – Company Info
Cairn Housing Association chooses Netcall
Not-for-profit Scottish organisation partners with technology provider Netcall to improve service delivery, using social media analysis…
The Jabra Biz 2300 Series – Is it as good as Jabra make out it out to be?
Jabra who, in addition to currently running a CashBack Promotion are so confident about the quality…
UK Contact Centre Workers have Right to Request Flexible homeworking
UK contact centres are bracing themselves for a flood of requests from employees wanting to work…
Meet Generation M – Your Future Employees!
The baby boomers are retiring and the Millennial Generation is about to take over. Here are…
Sabio strengthens PCI compliance
Integrates Semafone’s patented PCI solution to help Avaya customers avoid the cost and burden of PCI…
Contactbabel UK Contact Centre Decision-Makers Guide
Contactbabel UK Contact Centre Decision-Makers Guide ContactBabel are inviting organisations with more than 10 UK agent…
Research Shows Link Between Customer Service and Revenue Still Overlooked By UK
Contact Centre Association Research for KANA Suggests Only 40 Percent of Senior Managers Focused on Improving…
The Booming Contact Centre Industry
On a regular basis I tend to meet up with Ann-Marie Stagg of the CCMA to…
ContactBabel – The Inner Circle Guide to Interaction Analytics
ContactBabel, one of the leading analyst companies for the contact centre industry, is currently researching the…
Westcon recognises Sabio sales success at 2014 Partner Awards
Sabio has been recognised for its exceptional sales performance at Westcon’s 2014 Partner Awards. Based on…
How to boost revenue through improved customer engagement
How to boost revenue through improved customer engagement explains Richard Farrell, CTO, Netcall “Your call is…
Why You Need a Multichannel Contact Centre Integration Strategy
Customers expect to be able to reach out to a contact centre using the channel of…
CCMA UK National Contact Centre Awards 2014
CCMA The UK National Contact Centre Awards are the longest established Contact Centre Awards in the…
Echo Managed Services Staff Shortlisted for CCMA Awards
Two Echo Managed Services employees have been selected as finalists in this year’s UK National Contact…
Jabra Announces New Cashback Promotion
The Jabra Cashback promotion has been updated for quarter two to provide authorised partners with a…
Remote Working – Good Bad or Ugly?
Much has been written about the benefits of remote working – some contact centres embrace the…