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ContactBabel – Contact Centre Decision-Makers Guide 2018

Make smarter decisions to improve customer retention

Customer experience directly affects customer retention. Find out more about your customers’ preferences and gain insights into what they actually value within an interaction.

A major annual report studied the customer experience strategy, performance, operations and technology aspects of US organisations. Here are some of your peers’ top challenges:

– Improving first contact resolution rates by enabling one employee to handle an issue
– Gaining organizational mindshare for customer experience as a priority
– Overcoming the restrictions of outdated technologies, especially in business-to-consumer sectors

Discover how and why organizations are driving radical customer experience improvement programs in the analyst guide, The ContactBabel US Contact Centre Decision-Makers’ Guide 2018.


 Additional Information

To download the Report The ContactBabel US Contact Centre Decision-Makers’ Guide 2018 Click Here

Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

For additional information on Genesys visit their Website or view their Company Profile