Real Time Adherence – what’s not to love? – Nick Smith at Teleopti gives 3 compelling…
Category: – Company Info
ECCCSA Select Industry Experts To Judge Awards
– ECCCSA Judges represent Europe’s top customer contact professionals – ECCCSA Judges handpicked for their…
Jabra: Why Bird Sounds Make Us More Productive
It’s time to incorporate nature into the workday. Find out how the natural sounds featured in…
Netcall Complete Accreditation For Medical Interoperability Gateway
Netcall complete the accreditation process for the Medical Interoperability Gateway (MIG). This means Netcall can allow…
Jabra Promotion to Support Public Sector IT budgets
Jabra re-launches audio device promotion to support squeezed Public Sector IT budgets Audio and communications technology…
Contact Centre Agent Preferences v Shift Bidding – Choose?
How can resource planners achieve the best balance between agents’ wishes for their schedules and the…
2017 UK Contact Centre Decision-Makers Guide
The 2017 UK Contact Centre Decision-Makers’ Guide (15th edition) With insights built on hard data, the…
Music that Can Change Your (Work) Life! Holger Reisinger Jabra
Introducing the Music that Can Change Your (Work) Life! – Holger Reisinger Jabra Today’s workplace is…
Business Systems – The State of Quality Monitoring 2017
INTRODUCTION The relationship between customer satisfaction, revenue and cost to serve has been well established by…
Why the Human Touch is Critical in the Public Sector
Mind the Automation Gap: Why the Human Touch is Critical in the Public Sector Cheryle Walline…
IP Integration Receives Enterprise Partner Award
Newly branded IP Integration Named Enterprise Growth Partner of the Year by Westcon-Comstor IP Integration, a…
Choosing Jabra is Affordable and Easy with Cashbacks
Choosing Jabra is affordable and easy with Cashbacks – Claim your Cashback on the Jabra audio…
Flexible Working in The Modern Contact Centre
Flexible working; a 3-point plan for time-off-without-pay, zero and reduced hours in contact centres …
Jabra Introduce The Power of Wireless Conversation
Get the freedom to perform on every call with the Jabra Pro Series wireless headsets. Additional…
Netcall Announce Series of Contact Centre Webinars
Change management: making change a success Tuesday 13th June The role of the contact centre in…
If Establishes Completely Cloud-Based Contact Centre Using Puzzel
If establishes a completely cloud-based Nordic contact centre using a multi-channel solution from Puzzel If, the…
Webinar: ECCCSA Chair of Judges Gives Insider Tips
The Chair of the Judges, Ann-Marie Stagg, hosts a webinar at 13:00 on Friday 9 June…
Jabra: The Secret to Spending Less time in Meetings
Want to spend less time in meetings – and more time actually working? Join the club.…
Redwood Technologies Secure Place as G-Cloud 9 Supplier
Redwood Technologies Group Secures Place as G-Cloud 9 Supplier The Crown Commercial Service (CCS) has awarded…