The future of voice – a six step survival guide for contact centres – According to…
Category: – Company Info
CEGA Deploy Teleopti WFM Contact Centre Scheduling
CEGA Group gains time and cost savings using Teleopti WFM for smarter contact centre scheduling Teleopti…
Last Week for UK National Contact Centre Awards
– Simplified entry process means it only takes around 15 minutes to enter – Downloadable Toolkit…
The Inner Circle Guide To Cloud-Based Contact Centre Solutions
The Inner Circle Guide To Cloud-Based Contact Centre Solutions The Cirrus Sponsored Inner Circle Guides are…
IP Integration Growth Partner of the Year by Avaya
IP Integration, a leading provider of customer engagement solutions, has been merited with the 2017 UK…
4net Technologies Win Coveted Avaya Awards 2018
4net Technologies have won 2 coveted Awards at Avaya’s Edge of the World Tour 2018. Avaya’s…
10 Days Left to Enter the UK National Contact Centre Awards 2018
The CCMA UK (Call Centre Management Association) announces that nominations for the 23rd UK National Contact…
Choosing the Right Robot for your Contact Centre
Choosing the right robot for your contact centre – According to Thomas Rødseth of Puzzel there…
Why We Can’t Escape Noise – and Why That’s a Good Thing
Why We Can’t Escape Noise – and Why That’s a Good Thing: Jabra – Holger Reisinger…
6 Great Reasons to Enter the UK National Contact Centre Awards
6 Great Reasons to Enter the UK National Contact Centre Awards 1. Raise your profile Due…
What does GDPR Really Mean for my Contact Centre Operations?
The new European General Data Protection Regulation (GDPR) will come into force across the EU on…
5 old Contact Centre Habits to Consign to History
Out with the old, in with the new – 5 old Contact Centre Habits to consign…
Reasons to Enter the UK National Contact Centre Awards
6 Great Reasons to Enter the UK National Contact Centre Awards 1. Raise your profile Due…
Enghouse Interactive Introduces Contact Centre: Enterprise Version 9.1
Enghouse Interactive Introduces Contact Centre: Enterprise Version 9.1 – Addition of the TouchPoint interface further aligns…
Building a Powerful Sense of Team in the Contact Centre
“Building a Powerful Sense of Team” – How an SAS Mindset Can Help Businesses Survive and…
Redwood Technologies Group Certified by Cyber Essentials
Redwood Technologies Group, comprising communications technology innovator Redwood Technologies and cloud contact centre provider Content Guru,…
Make homeworking a successful option for your contact centre
8 Ways to make homeworking a successful option for your contact centre – Colin Hay at…
Feenstra Powers Up Customer Experience with storm®
The market leader in home installation technology in the Netherlands, Feenstra N.V., has entered into a…
Storm Helps G4S to Streamline Customer Experience
How storm Helps G4S Netherlands to Streamline Customer Experience Content Guru BV, along with development partner…