Interactive Intelligence has sponsored the 12th edition of the UK Contact Centre Decision-Makers’ Guide, a major…
Category: – Company Info
Jabra announces big winners at Partner Forum Awards
Selected partners and distributors receive accolades at the exclusive awards dinner at the annual Jabra Partner…
Sabio signs Non-Executive Chairman Lee Shorten
Former Avaya Managing Director Lee Shorten joins board of independent customer contact technology specialist Sabio, the…
CCMA announce expansion of BSc in Customer Contact Planning and Management
Undergraduate Qualification to Drive Standards of Professionalism and Career Adoption in UK Contact Centres The Call…
Jabra Boosts Productivity in Noisy Work Environments with New Jabra Evolve Product Line
Jabra have announced the launch of its newest product series, Jabra EvolveTM. Jabra Evolve is…
So what did we learn for this year’s Customer Contact Expo?
A year in the planning, two days in the making, and behold Customer Contact Expo is…
Web chat volumes increase 60% in 2014
Web Chat – New research published by ContactBabel, the contact centre industry analysts, reveals that the…
Call centre customer service declining – New programme launched to raise standards
Customer service satisfaction across the UK’s call centres has fallen over the last 18 months from…
20th UK National Contact Centre Conference: 2020 and beyond
CCMA Annual Conference, 4th November 2014, British Library, London The Call Centre Management Association (CCMA), the…
Jabra and Microsoft maximize the Lync Experience
Enhance your Lync experience with Jabra Jabra and Microsoft work as strategic partners to integrate Jabra…
Netcall announces latest financial results
Netcall plc announces its audited results for the year ended 30 June 2014. Financial Highlights Revenue…
Death to the Meeting: You Only Need Two a Year
Several years ago, I visited a Danish company who wanted to iliminate the insane amount of…
CCMA Announce Training Events
The Call Centre Management Association (CCMA) have announced a series of Training events run by the…
CCMA Increases Membership by 20% in One Year
Industry Body Responds to Rapid Expansion with Two Senior Appointments The Call Centre Management Association (CCMA),…
Discover Why The Difference is Jabra at Customer Contact Expo 2014!
Visit Jabra at Customer Contact Expo 2014 to Hear, See and Feel the Difference Jabra, the…
CCMA UK National Contact Centre Conference 2014
Due to the success of last years Conference the CCMA have confirmed that this year once…
4net Technologies Named National Champion in European Business Awards
4net Technologies Wins for United Kingdom in Prestigious Awards competition 4net Technologies with its Head Office…
Jabra UK & I Strengthens Channel Sales with New Appointment, Joanna Waters
Jabra UK & Ireland Business Solutions enhances its Sales department with the appointment of a new…