1 in every 25 jobs in the UK is within the contact centre Industry but what…
Category: – Company Info
CCMA Awards 2015 – Nominations are now open
The CCMA Awards 2015 – Now in their 20th year, nominations are open for the UK…
Jabra Celebrates Record Growth in 2014
Jabra, the leading global manufacturer of innovative audio device solutions, has announced record growth in 2014.…
Jabra’s Predictions for the 2015 Contact Centre
contact-centres.com asked Nigel Dunn, Managing Director, Jabra UK&I to look into the Company’s Crystal Ball for…
ContactBabel – UK Contact Centres in 2015: The State of the Industry & Technology Penetration
1 in every 25 jobs in the UK is within the contact centre industry according to…
CCMA Training Programmes – Run by Call Centre Professionals
The Call Centre Management Association (CCMA) have announced their January Training Programmes – Run by Call…
Sabio’s 15 top customer contact technology trends for 2015
Sabio has listed what it believes will be the Top 15 Customer Contact Technology Trends driving…
4Net Technologies awarded Avaya Platinum Partner Status
4net Technologies have been awarded with the Avaya Platinum Partner status – Avaya’s highest level of…
Nominations Open for UK National Contact Centre Awards 2015
The Call Centre Management Association (CCMA), the longest established association representing the contact centre industry in…
The Guide to Ultimate (Work) Happiness
The zone is where it is at. That is where the magic happens, where you are…
Gold Standard Is your operation best-in-class?
Gold Standard will give you the evidence you need to drive change and improvements. High quality…
Sabio: Moving towards a better balance between contact centre security and customer effort levels
Last year’s Sabio/Avaya research into the security concerns of some 2,000 UK consumers found that security…
Sabio – Building a platform for effective customer engagement at Carnival UK
For a major global cruise company such as Carnival, the contact centre plays a key role…
Netcall Survey: 95% of consumers say contact centres fall short on FCR
Netcall Survey: 95% of consumers say contact centres fall short on FCR- Not giving consumers the…
Money Saved on Remote Working Should Be Spent on “Social Glue”
Working from home increases productivity and saves companies fortunes. If you re-invest some of your savings…
ContactBabel Contact Centre HR & Operational Benchmarking Report
“The UK Contact Centre HR & Operational Benchmarking Report (4th edition 2014/15)”, is a major study…
CCMA UK National Contact Centre Conference Overview
The UK National Contact Centre Conference took place at the British Library in London on 4…
Jabra’s Holger Reisinger Named “New Way to Work Global Ambassador” by Unify
Designation Recognises Leadership in Driving the Global Agenda to Inspire Partners and Customers towards a “New…
Jabra Say Goodbye to Noisy Colleagues
Jabra Say Goodbye to Noisy Colleagues – To compliment the launch of the Evolve product range and…