Cloud adoption now a strategic business decision, about more than just technology Independent research shows cloud…
Category: – Company Info
CCMA Training Courses – ‘An Introduction to Contact Centre Management’
CCMA Training Courses – ‘An Introduction to Contact Centre Management’ ; This course is suitable for…
Sabio is one of UK’s Best Workplaces
Sabio acknowledged as one of UK’s Best Workplaces by Great Place to Work Institute – Customer…
Jabra Evolve Lets You Stay in ‘The Zone’
Jabra Evolve Lets You Stay in ‘The Zone’ with Intelligent Call Transfer for Skype For Business…
4net Technologies wins Avaya Partner of the Year
Avaya has voted 4net Technologies as its Partner of the Year at the recent Avaya Annual…
Blog: Contact Centre Agents – at last recognition
Contact Centre Agents – at last recognition! Readers of my humble blog would realise that I…
Netcall increases NCP Contact Centre Performance
Netcall – The UK’s Largest Car Park Operator Improves Contact Centre Performance and Reduces Management Administration…
NRG & CCMA Learning & Development Forum
NRG together with the Call Centre Management Association, CCMA has announced that registration for the Learning…
Echo Managed Services Shortlisted for Contact Centre Award
Echo Managed Services have been shortlisted for three prestigious contact centre industry awards Echo selected for…
Sabio deploys Avaya Video Cconferencing Infrastructure
Sabio deploys Avaya video conferencing infrastructure Avaya Scopia® HD video conferencing solution to enhance customer support…
Jabra – The Search for Contact Centre SuperAgents
Jabra SuperAgents, Contact-Centres.com and Red Letter Days for Business partner to launch a major industry competition…
Britannic Technologies Leverage Contact Centre Research Findings with Seminars
Britannic Technologies Leverage Contact Centre Research Findings with Innovative Seminars Britannic Technologies recently conducted research on…
Jabra Knowledge Workers: to the Contact Centre!
Jabra Knowledge Workers: to the Contact Centre! Holger Reisinger, Senior Vice President of Marketing for Products…
Sabio Presented with Avaya Technical Excellence Award
Sabio Presented with Technical Excellence Award at Annual Avaya Partner Conference – Award recognises Sabio’s commitment…
PCI DSS Compliance in the Contact Centre Guide
PCI DSS Compliance in the Contact Centre Guide; With fines for PCI non-compliance potentially running into…
Sabio team to cycle 443 miles in four days to support Teens Unite
Sabio team to cycle 443 miles in four days to support Teens Unite – Customer contact…
Jabra believes UC industry must thelp businesses drive up adoption rates
Jabra believes that the UC industry must take greater responsibility to help businesses drive up adoption…
Netcall Guides to delighting customers in today’s multichannel contact centre
Netcall Guides to delighting customers in today’s multichannel contact centre How customers interact with you is…