Netcall, a leading customer engagement software provider, has once again been awarded a place as a…
Category: – Company Info
Saga becomes Comic Relief Contact Centre for 2015
Saga have announced that its Hastings contact centre has been chosen to be an official Comic…
Jabra Unified Communications – Stealth Goes UC
Jabra Unified Communications; Responding to an increasing demand for Unified Communications audio devices, the Jabra Stealth…
Britannic Technologies and Customer Experience Foundation join Forces
Britannic Technologies and Customer Experience Foundation join Forces Helping Contact Centres Improve their Customer Experience Strategies…
Customer Service Technology shunned by Contact Centres
Voice biometrics, gamification and video technology have been hot topics in the contact centre industry in…
Enghouse Interactive Releases Communications Centre 8.1 Contact Centre Solution
Enghouse Interactive Releases Communications Centre 8.1 Contact Centre Solution Enhances Customer Interactions With New Operator Console,…
Put Your Contact Centre on a Post-Christmas Diet says Enghouse Interactive
Christmas brings consequences. All that excess and over-indulgence has to be paid for – and for…
Jabra Welcomes New Starters For 2015
Jabra UK & Ireland Business Solutions has further strengthened its Sales and Marketing departments with key…
I did tell you that the UK contact centre Industry is buzzing?
I guess that one of my many functions as Editor of the leading UK contact centre…
Ventrica creates a further 80 jobs in 2015
[metaslider id=8651] Fast-growth contact centre business Ventrica, based in Southend, today saw the official opening of…
Jabra: Why You Must Take a Chance on Unified Communications
Jabra Unified Communications – Why You Must Trust Your Gut and Take a Chance on Unified…
UK Contact Centres in 2015
1 in every 25 jobs in the UK is within the contact centre Industry but what…
CCMA Awards 2015 – Nominations are now open
The CCMA Awards 2015 – Now in their 20th year, nominations are open for the UK…
Jabra Celebrates Record Growth in 2014
Jabra, the leading global manufacturer of innovative audio device solutions, has announced record growth in 2014.…
Jabra’s Predictions for the 2015 Contact Centre
contact-centres.com asked Nigel Dunn, Managing Director, Jabra UK&I to look into the Company’s Crystal Ball for…
ContactBabel – UK Contact Centres in 2015: The State of the Industry & Technology Penetration
1 in every 25 jobs in the UK is within the contact centre industry according to…
Why Good Customer Service is not just for Christmas
Jeremy Payne of Enghouse Interactive looks at “Why Good Customer Service is not just for Christmas”…
Connect from Intelecom now fully integrated with Salesforce
Intelecom Group AS has launched a new application on the Salesforce AppExchange to allow a seamless…
CCMA Training Programmes – Run by Call Centre Professionals
The Call Centre Management Association (CCMA) have announced their January Training Programmes – Run by Call…