The Challenge Legal & General Group PLC is one of the UK’s leading providers of risk,…
Category: – Company Info
4 Key Ways To Improve Customer Service
What is efficient for the contact centre is efficient for the customer. The paradigm shift is…
50 Years of ASC – A Success Story
After 50 years of experience in speech and communications technology, ASC, founded on July 1, 1964,…
8×8 Extends Partnership with Zendesk
8×8 Extends Partnership with Zendesk to Enhance Customer Experience Management with the Virtual Office Cloud Telephony…
E.ON employees launch partnership with Teenage Cancer Trust
E.ON employees are using pedal power to launch the company’s new charity partnership with Teenage Cancer…
Vivocha and Transversal announce strategic partnership
Vivocha and Transversal announce strategic partnership: together to deliver an enhanced customer experience Vivocha, the award-winning…
Eptica accelerates growth in Q2
Eptica accelerates growth in Q2 with largest ever quarterly revenues; Software company positioned as sole European…
Financial Update from Netcall PLC
Netcall plc, a leading customer engagement software provider, is pleased to give an update on trading…
Event: Sabio Powering Digital Customer Engagement
Thursday 28th August Join us at Sabio’s Powering Digital Customer Engagement event, to find out more…
Noble Systems Receives 2014 Product of the Year Award
Noble Systems Corporation, a global leader in unified contact center technology solutions, has received a “2014…
Magentrix expands with Enghouse Interactive Partner Portal
Magentrix have announced that as part of its expansion into Europe its popular cloud solution, Magentrix…
Dimension Data: Targets 1 Million Lync Voice Seats by 2017
Dimension Data, the USD 6 billion global ICT services and solutions provider, today announced an initiative…
Research on Headsets in the Contact Centre
BenchmarkPortal is conducting a One Minute Survey on the importance of headsets in the contact center.…
Jabra Announces Extention of Cashback Promotion
The Jabra Cashback promotion has been extended for quarter three to provide partners with a sales…
Netcall – Raising Contact Centre Efficiency
Generally speaking, efficiency refers to the ability to accomplish a task with the minimum expenditure of…
BidPal Wins Interactive Intelligence Makeover Contest
Contact Centre Style Provider of charitable fundraising technology for nonprofits to receive a no-charge makeover of…
Cairn Housing Association chooses Netcall
Not-for-profit Scottish organisation partners with technology provider Netcall to improve service delivery, using social media analysis…
Why There’s Still a Place for Personal Service in the “Age of Interruption”
Why There’s Still a Place for Personal Service in the “Age of Interruption” by Rupert Adair,…