Five Key Initiatives to help you transition from a Call Centre to a customer experience centre…
Category: – Company Info
Intelecom Announce Speaker Line-Up at Contact Centre Event
Intelecom announces speaker line-up at its contact centre industry event Get Connected 2016 – 27th April…
Start Being Happy – It Will Double Your Productivity
Start Being Happy – It Will Double Your Productivity. In his series of articles on new…
Sinclair Voicenet Expand to Handle Growing Orders
Sinclair Voicenet Expands Administration Team to Handle Growing Order Book Sinclair Voicenet, the UK’s longest established…
Redwood Technologies Group Achieves Environmental Certification
The Redwood Technologies Group has been awarded ISO 14001:2004 certification, following an independent assessment by Lloyd’s…
CCMA Announce the Next Series of Member Events
The CCMA have announced the next series of Seminars, Site Visits and Training Courses – Run…
Teleopti ebook to Educate Contact Centre Leaders
Teleopti publishes ebook to educate contact centre leaders and IT directors on the benefits of cloud-based…
Content Guru Finalist in IT & Software Excellence Awards
Content Guru have been named a finalist for IT Europa’s European IT and Software Excellence Awards…
PCI DSS Compliance – The Definitive Guide to
PCI DSS Compliance – The Definitive Guide to. The aim of Payment Card Industry (PCI) Data…
Website that United the World & Made Collaboration Cool
The Website that United the World (and Made Collaboration Cool) by Holger Reisinger of Jabra. Forget…
Teleopti WFM – Beyond the Silo in Contact Centres
Teleopti WFM – Beyond the Silo in contact centres; Hussein Kamel, workforce management consultant at Teleopti…
Workforce Management in UK contact centre Survey
Workforce Management adoption in UK contact centres – Survey Results revealed by Business Systems • Despite…
A day in the Life of a Contact Centre Card Payment
A day in the life of a contact centre card payment – what does happen to…
Content Guru to Pioneer WebRTC Integration at UC Expo 2016
Content Guru to Pioneer WebRTC Integration at UC Expo 2016 At UC Expo 2016, Content Guru…
What contact centres can learn from the Army
What contact centres can learn from the Army Colin Hay, an ex-military man and VP Sales,…
Get Connected 2016 – Intelecom Conference – 27th April 2016
Get Connected 2016 – Intelecom Conference – London – 27th April 2016 Achieving and delivering extraordinary…
Sinclair Voicenet Extends Commitment to Apprentice Programme
Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording and advanced contact centre…
Content Guru – Storm Contact:Outbound Application
Content Guru – storm® Contact:Outbound storm® CONTACT:OUTBOUND™ is Content Guru ’s multi-channel outbound customer engagement application,…
Enghouse Help Contact Centres Punch above their Weight
Enghouse Interactive Helps Mid-sized Organisations Punch above their Weight in Customer Experience – Communications Centre 2016…