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Business Systems partner with Wilmac to form Global Partnership
Business Systems partner with Wilmac to form Global Partnership – The two companies form a Global…
Contact Centre Best Practice Collaboration
Contact Centre Best Practice Collaboration – Learning & Development Learning & Development Managers from some of…
Why You Should Call Someone – NOW!
Has chat and e-mail numbed our person-to-person conversational skills to the extent that we never talk…
Enghouse brings Emotional Intelligence to the Contact Centre
Enghouse Interactive is enabling enterprise customers of its Quality Management Suite (QMS) to bring more emotional…
Jabra Announces Q2 Cashbacks Promotion
Jabra launches a new offer on professional quality headsets and speakerphones providing its UK and Ireland…
What to Consider when Building a UC Strategy
Behind each successful UC deployment is a sound UC strategy. To pave the way for a…
PCI DSS in Contact Centres – Syntec White Paper
PCI DSS in Contact Centres: This updated report presents the findings of our investigation into how…
Robots are Coming but are they taking over the Contact Centre?
“The Robots are Coming”… but are they really Taking over the Contact Centre? by Jeremy Payne,…
A four step plan for contact centres to learn from the Military
Contact centres can learn from the Military when it comes to delivering excellent customer service using…
Webinar: Scheduling your way to Service Excellence in the Housing Market
Are you ready for the new housing customers? Scheduling your way to Service Excellence This webinar…
Webinar: 5 Contact Centre Best Practices You can implement today
Webinar: Figleaves and Intelecom present 5 contact centre management best practices that you can implement today…
Cairn Housing and The Highland Council Enhance Service Delivery
Cairn Housing and The Highland Council enhance service delivery using Netcall’s Customer Experience Manager to deliver…
Are you listening to your customers and agents?
Are you listening to your customers and agents? Find out how listening to both customers and…
Sweden creates countrywide contact centre using cloud
Sweden creates a countrywide contact centre using cloud based technology from Intelecom Sweden is the first…
Recognise the Voice at the Other End of the Line
It’s Time to Recognise the Voice at the Other End of the Line. In his series…
The Inner Circle Guide to Outbound and Call Blending
ContactBabel’s new report, “The Inner Circle Guide to Outbound and Call Blending” is now available for…
Managing multi-channel Communication in Contact Centres
Managing multi-channel communication in contact centres – challenges and opportunities The way customers interact with business…
Teleopti Named Leading Worldwide WFM Vendor
Teleopti, a global leader in workforce management software for contact centers announced today that for the…