Software Box Limited (SBL), one of the UK’s leading providers of information security solutions to the…
Category: – Company Info
Jabra extends commitment to contact centre industry with an upgraded product
Jabra extends its commitment to the contact centre industry with an upgraded product – Jabra upgrade…
Enghouse Interactive – Skype for Business
Over 250 and Counting – Enghouse Interactive Deploying Six Customer Contact Centre Solutions on Skype for…
Ventrica wins ‘Silver’ at European Contact Centre & Customer Service Awards
Ventrica wins ‘Silver’ at European Contact Centre & Customer Service Awards for ‘Best Outsourcing Partnership’ with…
3 Strategies To Prevent (or Mend) Customer Service Mishaps
3 Strategies To Prevent (or Mend) Customer Service Mishaps – Jonathan Sharp of Britannic Technologies reveals…
Have You Realised Your Potential Yet?
Have you realised your potential yet? Holger Reisinger of Jabra discusses that although you maybe a…
ContactBabel – Inner Circle Guide to Cloud-based Contact Centre Solutions
ContactBabel Analyst report: Cloud-based Contact Centre Solutions definitive 2012 “Inner Circle Guide to Cloud-based Contact Centre…
Enghouse Systems Acquires Reitek S.p.A
Enghouse Systems Acquires Reitek S.p.A Acquisition Expands Contact Centre Presence in Italy Markham, Ontario; Milan, Italy…
Contact Centre Real Time Reporting and how to get the most out of it
Contact Centre Real Time Reporting: Alex Cooksey of Syntec suggest ten simple ways in which real…
CCMA Award Winners – Joanne Silner Contact Centre Manager of the Year 2015
In our continuing series of interviews with the CCMA’s UK Contact Centre National Awards 2015 winners…
CCMA Award Winner: Ann McCormack of Sky UK
Visitors and subscribers to contact-centres.com will realise that we are great supporters of the CCMA (Call…
Jabra is Searching for the UK & Ireland’s SuperAgents
Jabra is searching the UK & Ireland’s SuperAgents – Article by Nigel Dunn Managing Director Jabra…
How to make your call recordings PCI DSS compliant
How to make your call recordings PCI DSS compliant – Advice from Danny Cresswll of Syntec…
CCMA – UK National Contact Centre Awards and the winners are…
CCMA – The UK National Contact Centre Awards are the longest established Contact Centre Awards in…
Webhelp UK Scoops Silver ‘Customer Experience Champion’ at CCMA Awards
Leading customer experience provider, Webhelp UK, took the silver award for ‘Customer Experience Champion’ at last…
4net Technologies finalists in 2 categories of the Comms Business Awards 2015
Communications and Service Experts, 4net Technologies have once again been named as finalists in two categories…
Cloud adoption now a strategic business decision
Cloud adoption now a strategic business decision, about more than just technology Independent research shows cloud…
CCMA Training Courses – ‘An Introduction to Contact Centre Management’
CCMA Training Courses – ‘An Introduction to Contact Centre Management’ ; This course is suitable for…
Jabra Evolve Lets You Stay in ‘The Zone’
Jabra Evolve Lets You Stay in ‘The Zone’ with Intelligent Call Transfer for Skype For Business…