the many ‘wow’ factors of the contact centre industry

In todays competitive marketplace every company strives to have the best product, the best service or…

Jabra Boosts Productivity in Noisy Work Environments with New Jabra Evolve Product Line

  Jabra have announced the launch of its newest product series, Jabra EvolveTM. Jabra Evolve is…

Azzurri research shows that mobile workers become more productive workers

71% of businesses believe there are still greater productivity gains to be had from mobile services…

Voice Group Sheffield Contact Centre do their bit for charity

Voice Group Contact Centre Staff raised more than £1,000 in one day for Sheffield city charity…

Widespread dissatisfaction with standard and consistency at UK contact centres

82% of consumers say dealing with contact centres is an unnecessary stress Research by Damovo UK…

Homeworkers opting for Group Conference Calls

In the modern day world of home working or ‘telecommuting’, more companies are opting for a…

Pay and Conditions in Contact Centres 2014/15 Report

IDS Pay and Conditions in Call and Contact Centres 2014/15 Report provides a detailed picture of…

JD Williams to outsource Contact Centre to Serco

JD Williams to outsource Manchester Contact Centre to Serco – Local jobs protected and will remain…

Webhelp thrill-seekers raise £3,600 with charity skydive

A daring team from Falkirk Outsourcer Webhelp UK have taken on a skydive to raise money…

Webhelp recognised as Major Contender in Everest Group’s Contact Centre Outsourcing Report

Webhelp has been acknowledged as a Major Contender in the global customer experience market, in the…

Severn Trent Water taps into new technology to help customers

Severn Trent Water was established 1974 as a regional, state-owned water authority. Based in Coventry, the…

What do you really think of Cloud in the Contact Centre?

Contact-centres.com have joined forces with Aspect to find out what the UK contact centre industry really…

21st century BPO – better service, leaner margins

AOMi chief executive Richard Jeffery explores how an increased operations management capability within the back office…

It’s Customer Service Week (if you don’t know already)

I suppose that whatever starts across the Pond tends to end up in the UK sooner…

Voice continues to expand with four new appointments

Scott Johnson and Chris Woolley have both been appointed Operations Managers at Voice. Scott already has…

Healthcare provider selects customer contact solution from mplsystems

mplsystems to significantly reduce call and email waiting times for The 3fivetwo Group, connecting patients more…

Aspect help Northamptonshire Police with their enquiries

Northamptonshire Police goes live with Aspect Software technology in its emergency contact centre – Local people…

Time to shine at the Welsh Contact Centre Awards

Companies and individuals in the Welsh contact centre industry have until Wednesday 5th November 2014 to…

Echo Managed Services delivers for ‘The Tower of London Remembers’ event

15,000 calls handled in first two weeks alone Echo volunteers visit Tower to ‘plant’ poppies to…

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