Verint® Systems Inc. have announced the availability of Verint Branch Sales Effectiveness™, the latest addition to…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Proactive notifications improves operational efficiency at Anglian Water
Anglian Water is the largest water and water recycling company in England and Wales by geographic…
Avaya Releases Contact Centre Select
Avaya has announced Avaya Contact Centre Select, the latest addition to its customer experience management solutions…
Noble Systems Expands Sales Team
Noble Systems has seen rapid growth over the last few years and is set to continue…
Intercall announce creation of 50 jobs
Outsourcer Intercall and its sister company in Killarney, Tangerine Management have annouced a recruitment drive for…
Why customers might not trust Paym…yet
Customer experience experts welcome easy mobile payments but say banks’ attitude to security may be exposed…
Skipton Building Society announce jobs at telephone service centre
As part of its growth plans Skipton Building Society have announced that it is creating 71…
New Storacall VoIP call recording system
The deployment of VoIP is becoming increasingly prevalent and is changing the way companies communicate and…
How To Improve Contact Centre Call Quality Monitoring
How can you improve contact centre call quality monitoring without spending all of your time listening…
Why the Cloud changes the game for small contact centres
Why the Cloud changes the game for small contact centres – Jason Roos, Chief Executive Officer,…
Mothercare improve customer service thanks to Transversal
The Challenge Improve customer services across Mothercare’s key three sales channels – the web, contact centre…
Stop treating the back office as an after thought
Back office is critical to successful customer relationships and yet UK businesses are not measuring performance…
Nigel Baker appointed Managing Director of Echo Managed Services
Echo Managed Services, one of the leading providers of outsourced contact management services, has appointed Nigel…
Contact Centre Homeworking – Is it time to think again?
Contact Centre Homeworking – Klaas van der Leest, UK Managing Director, Intelecom outlines five reasons why…
‘m too busy on other things to write this weeks newsletter……
Thursday is typically the day when I go into a darkened room to write the weekly…
EE announce Londonderry as site for new contact centre
EE has revealed Londonderry/Derry in Northern Ireland as the location for its new customer service centre…
Firstsource & BSkyB Partnership wins Outsourcing Excellence Award 2014
Firstsource Solutions has won the Outsourcing Centre’s Outsourcing Excellence Award 2014 for Best Partnership with its…
Think Money Group turns to Sabio
Sabio to deliver further value with Avaya communications platform upgrade, an enhanced self-service solution, SIP-enabled IP…