Outsourced contact centre, Ventrica which provides niche, high quality customer contact services, has been selected by…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Sabio Inks Managed Service Deal With Yorkshire Building Society
Five-year agreement will see MSP look after customer services systems for financial institution Contact centre managed…
O2 Confirm Transfer Contact Centre Jobs to Capita
It has been announced that mobile giant O2 is to transfer 3,700 jobs to Capita from…
Admiral Insurance recruitment aross their Welsh sites
Insurance giant Admiral have announced the recruitment of 108 staff in Swansea, 88 staff in Cardiff…
Lloyds Banking Group close Southend contact centre
Lloyds Banking Group, formed as the result the merger of Lloyds TSB and Halifax, are to…
Contact centre raises thousands for local hospice
Associates at Sunderland based contact centre, 2Touch, have managed to raise thousands of pounds – despite…
Ultra Communications Dialler Guarantee
Cloud contact centre technology provider Ultra Communications has introduced the Ultra Dialler Guarantee – the UK…
Res-Q Announce Jobs at Hull Contact Centre Site
Hull based Outsourcer Res-Q have announced the creation of 200 jobs over the next 18 months…
CapGemini create of 500 Jobs over 3 years
It has been announced that French Company CapGemini are to create 500 jobs in the highlands…
Mango Direct Marketing create 55 New Jobs at Bangor contact centre
Mango Direct Marketing have announced the creation of 55 jobs at their Bangor based contact centre…
Telephony Best Channel for Complaint Handling & Customer Satisfaction
Telephony Best Channel for Complaint Handling & Customer Satisfaction with 73% of US businesses say, if…
Powerdial Services To Deploy SmartVoice Viewpoint With Customers Across The UK
Powerdial Services, one of the UK’s leading convergence specialists, is deploying the new SmartVoice Viewpoint customer…
Spark Response 50 New Jobs at contact centre
It has been announced that Gateshead based outsourcer and fulfillment specialist Spark Response is to create…
Sitel UK Set to create up to 200 jobs
Outsourcer Sitel UK, have announced the expansion of 2 of its contact centre sites in Leavesden…
Teleperformance Announce creation of 600 new contact centre jobs
It has been reported that Outsourcer Teleperformance is to create up to 600 jobs in Scotland…
Rostrvm Solutions survey shows contact centres slowed down
Rostrvm Solutions latest survey of UK contact centres has found that staff productivity is being hampered…
Serco Announce Creation of 450 Cardiff based Contact Centre jobs
Cardiff based outsourcer Serco have announced the creation of 450 jobs at its site following a…
Chill Insurance awards AirSpeed Telecom contact centre contract
Online insurance broker Chill has awarded AirSpeed Telecom a €500,000 three-year contract to establish a next-generation…
Eptica enables businesses to increase revenue from customer service
New features for knowledge based web chat, customer sentiment analysis, emotion-based routing and multichannel web self-service…