CCMS Launch Business Catalyst Packages for Contact Centres

ccms.image.2014Contact Center Managed Services UK Ltd have launched an innovative range of Consultancy packages, designed to become the catalyst for change and performance improvement in the Contact Centre.

There are six Business Catalyst Packages, designed to deliver performance improvements to the Contact Center and grow an outsource contact centre business

ccma.liam.smith.image.2014“We have often find when delivering consultancy services, that the Clients we work with understand the challenges their business faces, but often lack the capacity to be able to manage the change required. We therefore become the catalyst for the change to take place, and use the years of experience that our CCMS consultants possess to deliver sustainable business improvements.”, says Liam Smith, Managing Director of CCMS UK Ltd.

The first three of the six packages are designed to deliver contact centre performance improvements and have been used for both internal contact center’s and also outsourced contact centre providers. They are each delivered as 3 day fixed price packages, that will empower your team to make the improvements we identify.

Discover™ is a health check on your existing contact centre, which will recommend performance improvements and highlight factors limiting performance.

Optimise™ focuses on people in the contact centre as they are you’re biggest asset, but also your biggest cost. We will examine in detail the structure of your contact centre, roles and responsibilities and their productivity.

Automate™ looks at how effective your use of systems is in the contact centre, and how better integration can deliver efficiencies or improved customer experience. Use our experience of technology available in the market to give you a competitive edge.

The remaining three Business Catalyst packages are targeted at growing outsourced contact centre businesses.

Strategise™ is a bespoke package designed to work with the business to develop its mid to long term strategy and create a plan for the business to deliver it.

Market™ gives the business an up to date view of their current position in the market, and refreshes its products and propositions to maximize their sales.

Grow™ is a hands-on kickstart for sales and business development, working with the existing team to improve sales process, target prospects and develop a sales plan that delivers the business plan.

About CCMS

ccms.logo.2014Contact Center Managed Services provide technology, learning and management services to the Contact Centre industry. They operate in the UK and across Europe and provide services to some of the worlds leading brands.

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