Puzzel Ramps Up Outbound Dialler Functionality
Puzzel ramps up outbound dialler functionality – Latest release of cloud contact centre solution helps companies to manage seamless customer…
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RevolutionCloud Revolutionises How Contact Centres Use technology
RevolutionCloud revolutionises how contact centres acquire and use technology SVL Business Solutions, the UK’s most experienced provider of multimedia interaction…
Calabrio Announces New Calabrio ONE Platform
Calabrio Announces New Calabrio ONE Platform at Global Customer Conference – New enterprise platform features business intelligence tools to improve…
NICE Accelerates Voice of Customer with VoC Offering
NICE Accelerates Voice of Customer Innovation with Powerful New VoC Offering The NICE Satmetrix solution allows organizations of all sizes…
Jabra Announces New Headset Cashbacks Promotion
Jabra announces new Cashbacks promotion – Offers on professional headsets to provide UK and Ireland-based customers with another way to…
Syntec DTMF Payment Solution For Contact Centres
Syntec – CardEasy – DTMF payment solution for contact centres and call recording Using CardEasy, your customers enter their card…
Increase demand for GDPR & MiFIS II Compliance Solutions
Resilient plc and Business Systems Ltd partner to address market demand for GDPR and MiFID II compliance solutions Resilient plc…
Pindrop Releases 2nd Generation Hi-Def Phoneprinting
Pindrop Releases 2nd Generation Hi-Def PhoneprintingTM Based On Six Years of Machine Learning, Analysing The World’s Largest Collection of Fraud…
Genesys Integrate Microsoft Office 365 Within PureCloud
Genesys® have announced that the Genesys Customer Experience Platform is now available for Microsoft Office 365. This capability, combined with…
Inisoft Launch Syntelate XA – Contact Centre Agent Desktop
Introducing Syntelate XA By Oonagh McBride, Head of Inisoft I am delighted to launch Syntelate XA, the next generation of…
From a Contact Centre Near You Direct to Hollywood USA
In Hollywood, it’s the stars that make people flock to watch a movie and the movie makers know it. So,…
Clarabridge Announces Clara, Omnichannel Intelligent Agent
Clarabridge Announces Clara, a New Omnichannel Intelligent Agent for Customer Experience Clarabridge, Inc., have introduced Clara, an intelligent agent powered…
Aspect Software Launches Aspect Verify 17 in the UK
Trust platform adds “Proximity” checks and advanced reporting to increase completion rates and reduce friction Banks and payment services providers…
8×8 Introduces New Capabilities For Enhanced Customer Experiences
8×8 Introduces New Capabilities for Contact Centres to Deliver Enhanced Customer Experiences 8×8 Virtual Contact Center Enables Midsize and Enterprise…
Predictive Diallers And The Philosopher’s Stone
Predictive Diallers And The Philosopher’s Stone – Danny Singer of Noetica looks at how abandoned calls are a thing of…
Aeriandi Expands Voice Services with NICE Nexidia Analytics
Aeriandi expands secure voice services to offer NICE Nexidia Analytics Complementary suite of analytics tools enhances Aeriandi’s secure voice platform…
Enghouse Interactive Releases Communications Centre 10.0
Communications Centre 10.0 – Updated contact centre application enhances agent experience withintelligent SMS routing and integration, task and activity queuing,…
Optymyse Advanced Wallboard Technology – Empower Your Agents
Optymyse Advanced Wallboard Technology is a completely new way to empower, engage, motivate and retain your contact centre agents. According…
Jabra Promotion to Support Public Sector IT budgets
Jabra re-launches audio device promotion to support squeezed Public Sector IT budgets Audio and communications technology specialist Jabra has re-launched…