Unlocking Conversations With AI Speech Analytics
8×8 Unlocks Business Insights From Every Conversation With AI-Based Speech Analytics for the Entire Organisation 8×8 Quality Management and Speech…
Products
Serenova Strong Market Traction with Quality Management
Serenova, a leading contact centre-as-a-service (CCaaS) and workforce optimisation (WFO) provider, is experiencing significant industry adoption for its native quality…
Talkdesk Amplifies Innovation for Enterprise Contact Centres
Talkdesk Amplifies Experience Innovation for Enterprise Contact Centres Talkdesk Winter 19 release empowers enterprise contact centres to provide a personalised,…
NICE Revolutionise IVR Optimisation with Advanced AI
NICE Revolutionises IVR Optimisation with Advanced Artificial Intelligence – New version of NICE IVRO allows advanced personalisation and deep understanding…
Clarabridge Record Growth in the Contact Centre
Clarabridge Closes 2018 With Record Growth in the Contact Centre Award-winning Customer Experience Management Company Cites 800% Uptick in Contact…
Altitude Unveil App Marketplace: Xperience Hub
Altitude Software unveils its applications marketplace: Altitude Xperience Hub Altitude Software enables a fast and simple integration with its ecosystem…
RMG Networks reimagines the SYMON Brand
RMG Networks (RMG), global leader in technology-driven visual communications is bringing back the SYMON™ brand with a fresh, new look…
Aspect Announce Integration of WFM & Amazon Connect
Aspect Software announces integration between Aspect® Contact Centre Workforce Management™ and Amazon Connect – Integration brings Aspect’s enterprise-class Workforce Optimisation…
Aspect Software Announces Latest Releases to Aspect Via
Aspect Software Announces Aspect Via 18.1 with Smarter Omni-channel Automation, Streamlined Performance Insights, Improved Employee Engagement, GDPR Compliance Capabilities –…
NICE Unveils Journey Excellence Score Measuring Omnichannel CX
NICE Unveils Journey Excellence Score, the First Metric Measuring Omnichannel Customer Experiences NICE have announced the Journey Excellence Score (JES),…
Puzzel Agent App for Omni-Channel Customer Service
Puzzel announces new agent application for a connected omni-channel customer service Latest release of Puzzel’s cloud contact centre solution enables…
Jabra Launch Engage 50, Professional Digital Contact Centre Headset
Jabra launches Engage 50, a professional digital corded contact centre headset for better-sounding calls – With three patents, the Jabra…
U-WFM Announce Next Generation of Cloud WFM for Contact Centres
U-WFM announces the Next Generation of Cloud Workforce Management for Contact Centres Powerful, easy-to-use and affordable – realise the benefits…
npower to use Apple Business Chat for Contact Centre Agents
IMImobile announces npower as first Apple Business Chat client in the UK – npower to use Apple Business Chat for…
Aspect Announce Via 18.1 Contact Centre Solution
Aspect Software announces Aspect Via 18.1 with smarter omni-channel automation, streamlined performance insights, improved employee engagement, GDPR compliance capabilities –…
Jabra Launches New Q4 Cashback Promotion
Jabra launches new Q4 cashback promotion with Offers on professional contact centre headsets and speakerphones to provide UK and Ireland-based…
Infinity CSS Launch Pay-as-you-go Pricing Model
Infinity CCS today announces their new pay-as-you-go pricing model for contact centres that removes the need to pay a traditional…
Teleopti Receives Patent for Chat Staffing Algorithm
Chat staffing algorithm continues thought leadership and innovation on best practices for omnichannel customer service planning Teleopti, an industry leader…
IFS Customer Engagement: Enhancements to intelligentResponse
IFS Customer Engagement Announce Enhancements to their Leading AI & Virtual Assistance Solution – intelligentResponse At a time when customer…