Awaken Intelligence Announces Release of Awaken CoPilot

Awaken Intelligence, the market leader in agent guidance solutions for the contact centre, is excited to…

Semafone Empowers Payments Within Contact Centres

Semafones Intelligence+ empowers contact centres with actionable payment transaction analytics New offering provides the value of…

Serenova Launches Contact Centre Maturity Assessment

Serenova Launches Contact Centre Maturity Assessment Serenova, a leading contact centre-as-a-service (CCaaS) and workforce optimisation (WFO)…

Contact Centres Without Real Time Speech Analytics Face Risks

Contact Centres Without Real Time Speech Analytics are relying on ‘Yesterdays News’ warms Avoira Most UK…

Edenred Launch SaaS Based Incentives Platform

New Incentive platform from Edenred  UK powers up sales, channel sales and customer service performance Today,…

Unlocking Conversations With AI Speech Analytics

8×8 Unlocks Business Insights From Every Conversation With AI-Based Speech Analytics for the Entire Organisation 8×8…

Serenova Strong Market Traction with Quality Management

Serenova, a leading contact centre-as-a-service (CCaaS) and workforce optimisation (WFO) provider, is experiencing significant industry adoption…

Talkdesk Amplifies Innovation for Enterprise Contact Centres

Talkdesk Amplifies Experience Innovation for Enterprise Contact Centres Talkdesk Winter 19 release empowers enterprise contact centres…

NICE Revolutionise IVR Optimisation with Advanced AI

NICE Revolutionises IVR Optimisation with Advanced Artificial Intelligence – New version of NICE IVRO allows advanced…

Clarabridge Record Growth in the Contact Centre

Clarabridge Closes 2018 With Record Growth in the Contact Centre Award-winning Customer Experience Management Company Cites…

Altitude Unveil App Marketplace: Xperience Hub

Altitude Software unveils its applications marketplace: Altitude Xperience Hub Altitude Software enables a fast and simple…

RMG Networks reimagines the SYMON Brand

RMG Networks (RMG), global leader in technology-driven visual communications is bringing back the SYMON™ brand with…

Aspect Announce Integration of WFM & Amazon Connect

Aspect Software announces integration between Aspect® Contact Centre Workforce Management™ and Amazon Connect – Integration brings…

NICE Unveils Journey Excellence Score Measuring Omnichannel CX

NICE Unveils Journey Excellence Score, the First Metric Measuring Omnichannel Customer Experiences NICE have announced the…

Puzzel Agent App for Omni-Channel Customer Service

Puzzel announces new agent application for a connected omni-channel customer service Latest release of Puzzel’s cloud…

Jabra Launch Engage 50, Professional Digital Contact Centre Headset

Jabra launches Engage 50, a professional digital corded contact centre headset for better-sounding calls – With…

U-WFM Announce Next Generation of Cloud WFM for Contact Centres

U-WFM announces the Next Generation of Cloud Workforce Management for Contact Centres Powerful, easy-to-use and affordable…

npower to use Apple Business Chat for Contact Centre Agents

IMImobile announces npower as first Apple Business Chat client in the UK – npower to use…

Aspect Announce Via 18.1 Contact Centre Solution

Aspect Software announces Aspect Via 18.1 with smarter omni-channel automation, streamlined performance insights, improved employee engagement,…

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