Clarabridge Announces Clara, a New Omnichannel Intelligent Agent
Clarabridge Announces Clara, a New Omnichannel Intelligent Agent for Customer Experience Clarabridge, Inc., have introduced Clara, an intelligent agent powered…
Products
Aspect Software Launches Aspect Verify 17 in the UK
Trust platform adds “Proximity” checks and advanced reporting to increase completion rates and reduce friction Banks and payment services providers…
8×8 Introduces New Capabilities For Enhanced Customer Experiences
8×8 Introduces New Capabilities for Contact Centres to Deliver Enhanced Customer Experiences 8×8 Virtual Contact Center Enables Midsize and Enterprise…
Predictive Diallers And The Philosopher’s Stone
Predictive Diallers And The Philosopher’s Stone – Danny Singer of Noetica looks at how abandoned calls are a thing of…
Aeriandi Expands Voice Services with NICE Nexidia Analytics
Aeriandi expands secure voice services to offer NICE Nexidia Analytics Complementary suite of analytics tools enhances Aeriandi’s secure voice platform…
Enghouse Interactive Releases Communications Centre 10.0
Communications Centre 10.0 – Updated contact centre application enhances agent experience withintelligent SMS routing and integration, task and activity queuing,…
Optymyse Advanced Wallboard Technology – Empower Your Agents
Optymyse Advanced Wallboard Technology is a completely new way to empower, engage, motivate and retain your contact centre agents. According…
Jabra Promotion to Support Public Sector IT budgets
Jabra re-launches audio device promotion to support squeezed Public Sector IT budgets Audio and communications technology specialist Jabra has re-launched…
honeybee and Capita Join to Transform Contact Centres
honeybee, a pioneering software platform that transforms customer and colleague sales journeys, has today announced a 3-year partnership with Capita,…
What’s Possible Now in the Cloud for Contact Centres
Customer Engagement Centre Capabilities: What’s Possible Now in the Cloud What is the value of a true customer engagement solution?…
NICE Market Share Leader for Contact Centre WFO
DMG Report Confirms: NICE is the Market Share Leader for Contact Centre WFO NICE announced that it is the market…
Choosing Jabra is Affordable and Easy with Cashbacks
Choosing Jabra is affordable and easy with Cashbacks – Claim your Cashback on the Jabra audio devices below. Simply choose…
Aspect Software Announces New Features to Via™
Aspect Software Announces New Features and Enhancements to Aspect Via™ with Release of Aspect Via™ 17 – Release contains major…
Liquid Voice – Next Generation Speech Transcription Solution
Liquid Voice, one of the leading providers of interaction recording, quality management and analytics, has announced the immediate availability of…
Jabra Launches Evolve 75 Wireless Headset
Jabra launches Evolve 75 wireless headset for modern office workers Designed to support concentration in the open office, the Jabra…
NICE Launches Digital Containment Solution to Manage Journeys
NICE Launches Digital Containment Solution Allowing Organizations to Move from Managing Channels to Managing Journeys The solution optimizes customer experience…
Puzzel Adds Functionality to Cloud Based Solution
Puzzel becomes more graphic – adding new reporting functionality in its cloud-based contact centre solution Puzzel (formerly Intelecom’s contact centre…
Aspect CXP 17 Makes Chatbots and IVR Fast and Simple
Aspect Software’s Aspect CXP 17 Makes Development of Customer Service Chatbots and Modern IVR Fast and Simple Aspect Software have…
inContact Unveils Newest Release of inContact Agent
inContact, a NICE company announced the latest version of the inContact Agent on the Salesforce AppExchange, empowering businesses to connect…