Infinity CSS Launch Pay-as-you-go Pricing Model
Infinity CCS today announces their new pay-as-you-go pricing model for contact centres that removes the need to pay a traditional…
Products
Teleopti Receives Patent for Chat Staffing Algorithm
Chat staffing algorithm continues thought leadership and innovation on best practices for omnichannel customer service planning Teleopti, an industry leader…
IFS-mplsystems’ Enhancements to intelligentResponse
IFS-mplsystems Announce Enhancements to their Leading AI & Virtual Assistance Solution – intelligentResponse At a time when customer service organisations…
Zendesk Launches Integration of WhatsApp Business Solution
Zendesk, Inc. have announced an integration with WhatsApp that allows businesses to manage customer service interactions and engage with customers…
CallMiner Introduce Consolidated Platform for Contact Centres
CallMiner Introduces Consolidated Platform for Real-Time and After-Contact Customer Engagement with New Analytics Modules New interaction analytics modules provide end-to-end…
Encoded Launch Secure Customer Engagement Platform
Encoded announces new secure customer engagement platform New platform allows businesses to accept fast, secure payments via SMS from customers…
Pindrop Unveils Risk-Based Authentication System For Call Centres
Pindrop, the pioneer in voice security and authentication, today announced Pindrop® Express, a risk-based authentication solution with carrier embedded capabilities…
Liquid Voice Adds Real-Time Voice Analytics For Contact Centres
Liquid Voice, a leading provider of interaction recording, quality management and analytics, has announced the immediate availability of Real-Time Analytics….
Sytel Launch AI Contact Centre Dialer
With immediate effect, Sytel announces the availability of the Sytel AI contact centre Dialer. The product is built around a…
NICE Robotic Automation Unveils Innovative AI
NICE Robotic Automation Unveils Innovative AI Based Automation Finder to Lead Enterprises Towards Successful RPA Deployments The new NICE Automation…
CallMiner Announces Eureka Coach to Provide Contact Centre Optimisation
CallMiner Announces Eureka Coach to Provide Contact Center Optimization with Continuous Insight and Closed-Loop Case Management Coach provides automated scoring…
Jabra Launches Engage – The Business Headset
Jabra launches Engage – the business headset engineered for ultimate call satisfaction and security Noise-cancelling microphones, three times user density,…
NICE Announces Adaptive Workforce Optimisation 2.0 to Drive Employee Engagement
NICE Announces Adaptive Workforce Optimization 2.0 to Drive Employee Engagement Through Innovative Personalisation Cloud native solution includes targeted coaching and…
Serenova Engagement Solution Empowers the Contact Centre
Leading CCaaS vendor partners with Clearview to bridge the gap between data analytics and business intelligence to improve the customer…
NICE Introduces NEVA, World’s First Robotic Virtual Attendant
NICE Introduces NEVA, The World’s First Robotic Virtual Attendant for Employees, Delivering Intelligent, Real-Time Support Across the Enterprise A personified…
Liquid Voice Expands Portfolio with Voice Analytics
Liquid Voice, a leading provider of interaction recording, quality management and analytics, has announced the immediate availability of Liquid Analytics….
Teleopti Empowers WFM Software with Artificial Intelligence
Teleopti, a global leader in workforce management (WFM) solutions, today launched the first of many functionalities within its Artificial Intelligence…
New Artificial Intelligence-Powered Routing Engine
New Artificial Intelligence-Powered Routing Engine by Genesys Creates World’s Most Predictive Customer Experiences New Capabilities Extend Company’s Latest Innovation in…
NICE Cognitive Robotic Automation Platform
NICE Cognitive Robotic Automation Platform Expands on Amazon Lex’s Self-Service Capabilities by Transforming Chatbot Requests Into Real-Time Customer Fulfillment NICE…
