Jabra Engage The Ultimate Headset for Satisfaction & Security
Jabra launches Engage – the business headset engineered for ultimate call satisfaction and security Noise-cancelling microphones, three times user density,…
Products
Introducing Twilio Flex: The Future of the Contact Centre
Introducing Twilio Flex: The Future of the Contact Centre – The world’s first fully programmable cloud contact centre platform, Flex…
8×8 Launch X Series Platform to Transform Enterprise Communications
8×8 Announces Launch of X Series Platform to Transform Enterprise Communications – New X Series Combines Communication, Collaboration and Contact…
NICE Robotic Process Helps GDPR Compliance Requirements
NICE Robotic Process Automation Helps Enterprises Meet GDPR Compliance Requirements NICE’s Robotic Automation solution streamlines a variety of different and…
Afiniti Routing Integration for Pairing of Contact Centre Callers and Agents
Aspect Software, Inc. Introduces Afiniti Routing Integration with Unified IP® for Intelligent Pairing of Contact Centre Callers and Agents Afiniti…
Star Advanced Replay – Search & Replay Module for Call Recorders
Storacall – Star Advanced Replay – a new search and replay module for the ST range of call recorders Storacall…
Ember: Online Training & Learning made easy with ERROL
70 – 80% of what is learnt in the classroom will be forgotten within 2 weeks Organisations struggling to train…
Enghouse Interactive Introduces Contact Centre: Enterprise Version 9.1
Enghouse Interactive Introduces Contact Centre: Enterprise Version 9.1 – Addition of the TouchPoint interface further aligns user experience across portfolio;…
Agent Headsets – Not a Secret Anymore!
Agent are proud to announce the launch of their updated 2018 contact centre headset range. The range was first launched…
Pindrop Announce Deep Voice Machine Learning Technology
Pindrop announces first-of-its-kind Deep Voice machine learning technology Pindrop releases Pindrop® Passport a new authentication system designed to create frictionless…
Deliver Great Customer Support On Any Channel
Deliver great customer support on any channel with Genesys The award-winning Genesys Customer Experience Platform enables small, mid-size and large…
NICE Release GDPR Compliance Solution for Contact Centres
NICE Releases End-to-End, Dedicated GDPR Compliance Solution for Contact Centres The solution simplifies the implementation of better data governance processes…
Aspect Software Brings Enhancements to Aspect® Via™ 17.1
– Release includes enhancements to omni-channel and operational capabilities, along with new cloud flexibility and security – Third release this…
Noble Systems Issued 150th Patent for Contact Centre Technology
Noble Systems, a global leader in omnichannel contact centre technology solutions, announces the issuance of its 150th U.S. patent. This…
Empower your teams with the right headset solution
Get best-selling headsets from Jabra Empower your teams with the right headset solution Teams holding customer conversations over the phone…
Discover How To Unlock The True Power of Conversation
Jabra believe that technology should adapt to people, not the other way round. Empowering people with the right contact centre…
Aeriandi Add Recognition to Suite of PCI Voice Services
Aeriandi Adds Automatic Speech Recognition to its Suite of PCI Compliant Voice Services Award-winning secure voice solutions provider, Aeriandi, has today…
Puzzel Ramps Up Outbound Dialler Functionality
Puzzel ramps up outbound dialler functionality – Latest release of cloud contact centre solution helps companies to manage seamless customer…
RevolutionCloud Revolutionises How Contact Centres Use technology
RevolutionCloud revolutionises how contact centres acquire and use technology SVL Business Solutions, the UK’s most experienced provider of multimedia interaction…