Calabrio Launches Next-Generation Performance Management Solution at UK Customer Connect 2025 The event also recognised Calabrio…
Tag: Products
Graia – Where AI Listens, Understands & Responds with Empathy
Graia Launches New Era of Customer Support Where AI Listens, Understands and Responds with Empathy Bulb…
8×8 Strengthens Irish Market Contact Centre Presence with CCMA Ireland Partnership
8×8 Strengthens Irish Contact Centre Market Presence with Expanded CCMA Ireland Partnership Industry commitment reflects growing…
AnywhereNow Dialogue Cloud NEO AI-driven Omnichannel Contact Centres
AnywhereNow Unveils Dialogue Cloud NEO: The Next Generation of AI-driven Omnichannel Contact Centres for Microsoft Teams…
Insurance Revolution Bespoke AI-Powered Speech Analytics Solution
Insurance Revolution Bespoke AI-Powered Speech Analytics Solution that will, – capture, transcribe, analyse and QA score…
CallCabinet Partners with 8×8 to Deliver Integrated Compliance Recording
CallCabinet Partners with 8×8 to Deliver Integrated Compliance Recording Across the Entire 8×8 Platform for CX…
RingCentral & BT Launch Cloud Work RingCX to Transform Business Contact Centres
RingCentral and BT Launch Cloud Work RingCX, An AI-powered Platform Built to Transform Business Contact Centres…
Mitel Strengthens Partnership with Talkative with Contact Centre Solutions
Mitel Strengthens Partnership with Talkative, Integrates New AI-Powered Capabilities with Contact Centre Solutions Integrated, brand-trained GenAI…
Airmeez Partners with Noetica to Add Intelligent Dialling
Airmeez Partners with Noetica to Add Intelligent Dialling to its AI-Powered Customer Engagement Platform Noetica have…
Zendesk First in CX Industry Offers Outcome-Based Pricing for AI Agents
Zendesk First in CX Industry to offer Outcome-Based Pricing for AI Contact Centre Agents Zendesk, the…
Odigo launches Odigo AI Orchestrator
Odigo launches Odigo AI Orchestrator, unleashing the power of AI for exceptional customer journeys for contact…
Understanding AI-driven Forecasting: A Look Inside injixo Forecast
Can AI really predict the future? You’ve probably heard countless forecasting solutions claiming AI capabilities, but…
Awaken Intelligence Announces Release of Awaken CoPilot
Awaken Intelligence, the market leader in agent guidance solutions for the contact centre, is excited to…
Semafone Empowers Payments Within Contact Centres
Semafones Intelligence+ empowers contact centres with actionable payment transaction analytics New offering provides the value of…
Serenova Launches Contact Centre Maturity Assessment
Serenova Launches Contact Centre Maturity Assessment Serenova, a leading contact centre-as-a-service (CCaaS) and workforce optimisation (WFO)…
Contact Centres Without Real Time Speech Analytics Face Risks
Contact Centres Without Real Time Speech Analytics are relying on ‘Yesterdays News’ warms Avoira Most UK…
Edenred Launch SaaS Based Incentives Platform
New Incentive platform from Edenred UK powers up sales, channel sales and customer service performance Today,…
Unlocking Conversations With AI Speech Analytics
8×8 Unlocks Business Insights From Every Conversation With AI-Based Speech Analytics for the Entire Organisation 8×8…
Serenova Strong Market Traction with Quality Management
Serenova, a leading contact centre-as-a-service (CCaaS) and workforce optimisation (WFO) provider, is experiencing significant industry adoption…