Semafone Empowers Payments Within Contact Centres
Semafones Intelligence+ empowers contact centres with actionable payment transaction analytics New offering provides the value of insight with access to…
Semafones Intelligence+ empowers contact centres with actionable payment transaction analytics New offering provides the value of insight with access to…
Serenova Launches Contact Centre Maturity Assessment Serenova, a leading contact centre-as-a-service (CCaaS) and workforce optimisation (WFO) provider unveiled a free…
Contact Centres Without Real Time Speech Analytics are relying on ‘Yesterdays News’ warms Avoira Most UK contact centres are risking…
New Incentive platform from Edenred UK powers up sales, channel sales and customer service performance Today, Edenred UK is launching…
8×8 Unlocks Business Insights From Every Conversation With AI-Based Speech Analytics for the Entire Organisation 8×8 Quality Management and Speech…
Serenova, a leading contact centre-as-a-service (CCaaS) and workforce optimisation (WFO) provider, is experiencing significant industry adoption for its native quality…
Talkdesk Amplifies Experience Innovation for Enterprise Contact Centres Talkdesk Winter 19 release empowers enterprise contact centres to provide a personalised,…
NICE Revolutionises IVR Optimisation with Advanced Artificial Intelligence – New version of NICE IVRO allows advanced personalisation and deep understanding…
Clarabridge Closes 2018 With Record Growth in the Contact Centre Award-winning Customer Experience Management Company Cites 800% Uptick in Contact…
Altitude Software unveils its applications marketplace: Altitude Xperience Hub Altitude Software enables a fast and simple integration with its ecosystem…
RMG Networks (RMG), global leader in technology-driven visual communications is bringing back the SYMON™ brand with a fresh, new look…
Aspect Software announces integration between Aspect® Contact Centre Workforce Management™ and Amazon Connect – Integration brings Aspect’s enterprise-class Workforce Optimisation…
NICE Unveils Journey Excellence Score, the First Metric Measuring Omnichannel Customer Experiences NICE have announced the Journey Excellence Score (JES),…
Puzzel announces new agent application for a connected omni-channel customer service Latest release of Puzzel’s cloud contact centre solution enables…
Jabra launches Engage 50, a professional digital corded contact centre headset for better-sounding calls – With three patents, the Jabra…
U-WFM announces the Next Generation of Cloud Workforce Management for Contact Centres Powerful, easy-to-use and affordable – realise the benefits…
IMImobile announces npower as first Apple Business Chat client in the UK – npower to use Apple Business Chat for…
Aspect Software announces Aspect Via 18.1 with smarter omni-channel automation, streamlined performance insights, improved employee engagement, GDPR compliance capabilities –…
Jabra launches new Q4 cashback promotion with Offers on professional contact centre headsets and speakerphones to provide UK and Ireland-based…