Aspect Announce Via 18.1 Contact Centre Solution

Aspect Software announces Aspect Via 18.1 with smarter omni-channel automation, streamlined performance insights, improved employee engagement,…

Jabra Launches New Q4 Cashback Promotion

Jabra launches new Q4 cashback promotion with Offers on professional contact centre headsets and speakerphones to…

Infinity CSS Launch Pay-as-you-go Pricing Model

Infinity CCS today announces their new pay-as-you-go pricing model for contact centres that removes the need…

Teleopti Receives Patent for Chat Staffing Algorithm

Chat staffing algorithm continues thought leadership and innovation on best practices for omnichannel customer service planning…

IFS Customer Engagement: Enhancements to intelligentResponse

IFS Customer Engagement Announce Enhancements to their Leading AI & Virtual Assistance Solution – intelligentResponse At…

Zendesk Launches Integration of WhatsApp Business Solution

Zendesk, Inc. have announced an integration with WhatsApp that allows businesses to manage customer service interactions…

CallMiner Introduce Consolidated Platform for Contact Centres

CallMiner Introduces Consolidated Platform for Real-Time and After-Contact Customer Engagement with New Analytics Modules New interaction…

Encoded Launch Secure Customer Engagement Platform

Encoded announces new secure customer engagement platform New platform allows businesses to accept fast, secure payments…

Pindrop Unveils Risk-Based Authentication System For Call Centres

Pindrop, the pioneer in voice security and authentication, today announced Pindrop® Express, a risk-based authentication solution…

Liquid Voice Adds Real-Time Voice Analytics For Contact Centres

Liquid Voice, a leading provider of interaction recording, quality management and analytics, has announced the immediate…

Sytel Launch AI Contact Centre Dialer

With immediate effect, Sytel announces the availability of the Sytel AI contact centre Dialer. The product…

NICE Robotic Automation Unveils Innovative AI

NICE Robotic Automation Unveils Innovative AI Based Automation Finder to Lead Enterprises Towards Successful RPA Deployments…

CallMiner Announces Eureka Coach to Provide Contact Centre Optimisation

CallMiner Announces Eureka Coach to Provide Contact Center Optimization with Continuous Insight and Closed-Loop Case Management…

Jabra Launches Engage – The Business Headset

Jabra launches Engage – the business headset engineered for ultimate call satisfaction and security Noise-cancelling microphones,…

NICE Announces Adaptive Workforce Optimisation 2.0 to Drive Employee Engagement

NICE Announces Adaptive Workforce Optimization 2.0 to Drive Employee Engagement Through Innovative Personalisation Cloud native solution…

Serenova Engagement Solution Empowers the Contact Centre

Leading CCaaS vendor partners with Clearview to bridge the gap between data analytics and business intelligence…

NICE Introduces NEVA, World’s First Robotic Virtual Attendant

NICE Introduces NEVA, The World’s First Robotic Virtual Attendant for Employees, Delivering Intelligent, Real-Time Support Across…

Liquid Voice Expands Portfolio with Voice Analytics

Liquid Voice, a leading provider of interaction recording, quality management and analytics, has announced the immediate…

Teleopti Empowers WFM Software with Artificial Intelligence

Teleopti, a global leader in workforce management (WFM) solutions, today launched the first of many functionalities…

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