VXi Corporation UC ProSet™ has proven to be a leading performer in headset technology for the…
Tag: Products
Bright UK launches new Voice of Customer analytics features
“Like speech analytics but at a fraction of the cost” Bright announces new features to its…
Nixxis integrates into Salesforce.com via OpenCTI
Salesforce.com, pioneer in Cloud based CRM, is available with Nixxis Contact Suite. To answer the request…
Verint Enables Customers to Optimise Customer Engagement Enterprise Wide
Enhance Workforce Productivity and Performance in Back-Office Operations Verint® Systems Inc. have announced that customers are…
Avaya Releases Contact Centre Select
Avaya has announced Avaya Contact Centre Select, the latest addition to its customer experience management solutions…
New Storacall VoIP call recording system
The deployment of VoIP is becoming increasingly prevalent and is changing the way companies communicate and…
Noble Systems Launch Noble® for Sales Cloud Fast Start
Noble Systems have announced the launch of its Noble® for Sales Cloud Fast Start solution. Noble…
Aspect advances omni-channel customer communications in the cloud
Proactive Engagement Suite • Offering responds to shift in demand for proactive, predictive customer care wherever,…
Aspect Software Workforce Optimisation 8.0
Aspect Software sets a new standard for the agent experience with Aspect Workforce Optimisation 8.0 Icons,…
Altitude Software Provides Cost-Effective IP Communications
Altitude Software have announced the worldwide availability of Altitude vBox 5, an enterprise-grade SIP server optimized…
Netcall achieves accreditation for its advanced cloud-based payments solution
Netcall have announced that they have achieved accreditation as a PCI DSS Level 1 accredited Service…
VoiceSage Gives Powerdial The Extra Multi-Channel Edge
Powerdial teaming up with communications specialist VoiceSage to offer an intelligent blend of voice, SMS and…
rostrvm Solutions 9 addresses customer service challenges
Rostrvm Solutions has launched rostrvm 9, an innovative platform that supports the call centre transformation into…