Verint® Systems Inc. have announced it has expanded its partnership with Adtech Global to enable the long-time partner to extend its offerings of Verint solutions and services to contact centres in Europe, Middle East and Africa (EMEA). The EMEA portfolio offered via Adtech Global will now include a cloud-based Verint Workforce Optimisation™ (WFO) solution, as well as professional services and hardware available through Adtech Global.
“Adtech Global has been a reliable Verint partner for many years in the United States and has served many Verint customer contact centres globally,” says Mark Blount, Vice President at Adtech Global. “Adtech Global’s further expansion of the Verint portfolio in EMEA is a natural progression as our global customers continually expect more solutions from us to complement or enhance their Verint investment.”
With more than 15 years of experience as a Verint partner, Adtech Global now offers organisations throughout EMEA the following services and solutions:
- Comprehensive Verint contact centre services, such as consulting, training and implementation; Adtech Global offers more than 20 customised Verint services today.
- Cloud-based Verint Workforce Optimisation and Voice of the Customer (VoC) Analytics solutions, which allow contact centres to move their WFO solutions to a Verint SaaS environment and work with existing ACD/PBX technology.
- Customised hardware products that are optimised for Verint software.
- Master distributor of the Verint software into the EMEA market to resell the complete WFO suite — including quality monitoring, call recording, workforce management, speech analytics and text analytics –through its channel program.
Verint’s Enterprise Workforce Optimisation suite allows organisations to capture and analyse customer interactions, uncover root causes of customer and employee behavior, and improve internal processes and workforce performance. Using these solutions, organisations can take a more customer-centric approach to consistent and personalised service delivery, customer experiences, and loyalty and retention.
“In addition to a proven track record with Verint solutions, Adtech Global brings a range of contact centre expertise to its work with clients in general,” comments Kenny Bain, managing director at Verint EMEA, Enterprise Intelligence Solutions™. “We’re excited to leverage this expertise on an even larger scale throughout EMEA.”
Adtech Global has vast expertise servicing numerous contact centres globally through deployment, support, consultation and implementation of all versions of the Verint Workforce Optimisation suite. Adtech Global has Verint-trained certified project managers, solution architects, WFO consultants, global implementation engineers and qualified customer service technicians.
For additional information see Verint’s Company Profile