Rocom is talking tough by urging businesses to ‘keep it clean’ after adding a unique screen…
Tag: Products
PCI DSS compliant card payment by phone and call recording
PCI DSS compliant card payment by phone and call recording Syntec’s proprietary CardEasy system enables you to…
Interactive Intelligence Launches New Customer Engagement Cloud Service
Interactive Intelligence Launches New Customer Engagement Cloud Service – Cloud service designed to help contact centers…
CX Company Launches DigitalCX To Power Personalised Customer Engagement
CX Company Launches DigitalCX To Power Personalised Customer Engagement across Digital Channels Today CX Company announces…
Jabra Evolve Lets You Stay in ‘The Zone’
Jabra Evolve Lets You Stay in ‘The Zone’ with Intelligent Call Transfer for Skype For Business…
Noble Systems Enterprise Solution chosen by PT Services Group
Noble Systems Enterprise Contact Centre Solution chosen by The PT Services Group – Premier prospecting organisation…
Aspect Software Workforce Optimisation 8.1
Aspect Software announces Aspect EQTM Workforce Optimisation 8.1, unified WFO platform Aspect EQ Workforce Optimisation 8.1…
Verint Systems Announces Availability of Work Allocation Manager
Verint Systems New Solution Enables Smarter Engagement Across Back-Office and Blended Work Environments to Advance Productivity,…
VoiceSage Nominated for ‘Contact Centre Product of the Year’ for 3rd Year Running
Voicesage, the customer communications technology specialist, which is also nominated in a new technology ROI category,…
CCMS Launch Business Catalyst Packages for Contact Centres
Contact Center Managed Services UK Ltd have launched an innovative range of Consultancy packages, designed to…
Aspect Software repairs broken mobile customer experience with mobility suite
Aspect Software repairs broken mobile customer experience with mobility suite Integrates all channels available on mobile…
Noble Harmony v4 Offers Increased Functionality for Mobile Contact Centre Management from Noble Systems
Noble Systems have announced the release of Noble® Harmony v.4, adding to the power of its…
Azzurri’s latest enhancements to Callmedia
Interaction History and new user interface included within a raft of major improvements Azzurri shifts to…
CallMiner Launches Speech Analytics Results Assurance Programme
CallMiner have announced the introduction of CallMiner RPM, the industry’s first speech analytics results assurance programme.…
Verint Expands Adtech Global Partnership
Adtech Global Now Offers Verint Contact Centre Services and Cloud-Based Workforce Optimisation Solution to EMEA Customers…
LiveOps Announces CTI Integration with Microsoft Dynamics CRM
LiveOps have announced the launch of the LiveOps for Microsoft Dynamics CRM. LiveOps for Microsoft Dynamics…
Aeriandi increases security for Shop Direct card payment
Aeriandi increases security for Shop Directs card payment customers using its revolutionary payment software delivered via…
Eckoh Granted Patent for CallGuard Payments Technology
Eckoh have announced that effective from the 11th June 2014, it has been granted a patent…