Grass Roots and Questback launch Tune Customer Experience Survey Solution – An affordable and innovative customer…
Tag: Products
VoiceSage Upgrades To The Big Data Level
Customer contact services leader software boosts its solution to better manage the large volumes of data…
Zendesk Brings Power of Machine Learning to Customer Service
Zendesk Brings the Power of Machine Learning to Customer Service with Automatic Answers – Companies can…
Jabra Price Promotion Eases Public Sector IT Budgets
Audio and communications technology specialist Jabra has launched a promotion to support Public Sector organisations’ increasing…
Best Noise-Cancelling Headsets for a Loud Contact Centre?
What are the best noise-cancelling headsets for a loud call centre – Daniel Gniazdo of Jabra…
NICE Launch Omni-channel Recording Platform Engage 6.5
NICE Introduces First Truly Omni-channel Recording Platform with Engage 6.5 The latest release of NICE’s leading…
Aeriandi Expand Recording Products With Proxy Networks
Aeriandi Expands Scope of Secure Recording Products Through New Partnership with Proxy Networks Partnership will see…
NICE Introduces Next Generation Skype for Business Recording
NICE Introduces Next Generation Skype for Business Recording for Financial Markets NICE continues to extend its…
Storacall Server Virtualisation Reduces Data Centre Costs
Server Virtualisation: Many organisations are already turning to server virtualisation to reduce data centre costs, optimise…
Corptel Shout About the New Jabra Noise Guide
Corptel, the Greater Manchester based telecoms equipment supplier, are currently promoting the new Jabra Noise Guide…
Intelecom Extends Web Chat Functionality in Cloud Solution
Intelecom extends Web Chat functionality in the latest release of its cloud-based contact centre solution Intelecom…
Outsourcery Announce Extension to Contact Centre Unified Range
Contact Centre from Outsourcery integrates all the tools thats a contact centre needs to maximise the…
Enghouse brings Emotional Intelligence to the Contact Centre
Enghouse Interactive is enabling enterprise customers of its Quality Management Suite (QMS) to bring more emotional…
Nixxis Extends Boundaries of Contact Centre Solutions
Nixxis have announced the release of Nixxis Contact Suite version 2.2 which will push the boundaries…
Netcall Liberty 3.0 Now Rated Avaya Compliant
Netcall Liberty® 3.0 Now Rated “Avaya Compliant” – Customer Engagement application is compatible with key Avaya…
Aspect Software Announces Enhancements to Zipwire
Aspect Software announces agent experience enhancements to Zipwire, the company’s cloud contact centre solution Aspect Software,…
Verint Systems and Vidyo Integrate Video Calls into Omnichannel
Verint Systems and Vidyo Collaborate to Integrate Video Calls into Omnichannel Customer Engagement Centres – Combined…
Travis Perkins creates virtual contact centre in the cloud
Travis Perkins creates virtual contact centre in the cloud to transform service operations – Travis Perkins,…
Fonolo and SJS Solutions Bring Virtual Queuing Data to Contact Centre Wallboards
Fonolo and SJS Solutions have announced a partnership to make Fonolo’s virtual queuing data easily visible…