How to use the data that already flows through your Call Centre to improve customer relations,…
Tag: Products
VoiceSage Releases Hi-Tech Product Roadmap
Customer engagement services leader VoiceSage says Chatbots, Business Rules, AI and IoT are central to its…
Noble Harmony v6 Improves Agent Productivity
Noble Harmony v6 Improves Agent Productivity and Reporting Unified contact centre technology leader enhances its award-winning…
Jabra Offers First Cisco Finesse Contact Centre Integration
Jabra offers market first Cisco Finesse contact centre integration The first to market solution increases efficiency…
VoiceSage Add Appointment & Location To Suite
VoiceSage Adds Innovative Appointment And Location Features To Core Product Suite Retailers can now further personalise…
Confirmit Unveils FastTrack for Contact Centres
Confirmit, the leading global customer experience solutions provider for Voice of the Customer (VoC), Voice of…
Intelecom Introduce Enhancements to Cloud-Based Solution
Intelecom introduces latest enhancements to its cloud-based contact centre solution with improved security features and Web…
Syntec Launch SynPBX Hosted PBX Offering
Syntec Launch SynPBX Hosted PBX Offering Syntec’s private branch exchange (PBX) system is delivered as hosted…
Noetica Launch Voice Platform Built for Contact Centres
Noetica Launches Voice Platform Built Purely for Contact Centres NVP™ spells the end for costly enterprise…
Enghouse Interactive New Attendant Console Microsoft Skype
Enghouse Interactive Debuts New Attendant Console for Microsoft Skype for Business Cloud PBX at Microsoft Ignite…
Business Systems Vocal WordWatch Award Winner
Business Systems among the 2016 Technology Innovator Awards Winners Business Systems wins Recognised Leaders in Workforce…
Storacall Upgrades Saved Search Option for Call Recording
Storacall has just upgraded the ‘Saved Search’ option on it’s range of ST call recording systems.…
Jabra Launch Cortana Integrated Contact Centre Headsets
Jabra enhances enterprise voice generated communication with launch of Cortana-integrated headsets – Offers customers greater workplace…
The right tool for the Job? Toolkits for Contact Centres
Right Tool For the Job? Using Toolkits To Help Increase Customer Satisfaction, Revenue, Staff Engagement and…
storm® Powers Up Customer Engagement for Electricity North West
Electricity North West has gone live with an automated Cloud Contact Centre service through the award-winning…
The Power of Conversation in the Contact Centre
The Power of Conversation in the Contact Centre 73% of decision makers state calls are becoming…
NICE Launches Scenario Analyzer, Enhancing Customer Journey Analytics
NICE Launches Scenario Analyzer, Enhancing Customer Journey Analytics with Business Intelligence NICE’s new Customer Journey Optimization…
HGS on Recruitment Drive at Preston Contact Centre
Business process specialists Hinduja Global Solutions Limited (HGS) are recruiting more than 230 customer service representatives…
eg Forecasting Drives Work Planning for HR Departments
eg Forecasting Drives Work Planning for HR Department with new generation forecasting software New module enables…