A 24-hour helpline for Thomson and First Choice holidaymakers is set to take the one millionth…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Why your customers should know about PCI DSS
If you were to ask shoppers in the street to name an online payment protection process…
Cloud Contact Centres Become a Reality for 2013
The ‘2013 Cloud Contact Centre Survey’ reveals an increasing number of UK contact centres have started…
Spark Funday Raises over £1,300 for Charity
Leading contact centre, fulfilment and eCommerce provider, Spark eCommerce Group, has raised more than £1,300 for…
Eckoh transforms local school’s playground area
Over 25 staff volunteers of Hertfordshire based contact centre solutions company Eckoh, recently endured the 29?C…
UK consumers rate financial services providers as the worst for customer service
Financial services providers have been rated the worst for offering the highest standards of customer service,…
Fylde Coast Medical Services set to run Silver Line Helpline
Silver Line, a help line aimed at Older citizens who need assistance or even just someone…
NICE Introduces Contact Centre Video Recording
NICE Introduces Contact Centre Video Recording to Help Drive an Innovative, Personalised, and Compelling Customer Experience…
Interactive Intelligence Positioned in Leaders Quadrant
Report defines leaders as high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a…
Jabra Announces New Cashback Promotions
The Jabra Cashback incentive is back for Q3, providing authorised partners with a new sales campaign…
Contact Centres without telephones – the rise and rise of web chat
the rise and rise of web chat – Danny Singer – Founder & CEO Noetica In…
Rostrvm Solutions appoints Lee Ward
Lee Ward has joined Rostrvm Solutions as a Business Development Manager. Lee has been involved in…
How to use multi-way Web Chat
How to use multi-way Web Chat – The strength of contact centre agents is that they’re…
Scottish Friendly Assurance launch web self-service with Synthetix
Scottish Friendly, one of the largest mutual societies in the UK and winner of the Financial…