Leading UK contact centre services provider, RESPONSE, has announced the creation of over 50 new jobs,…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
GoResponse celebrate Tenth Anniversary
This October marks the ten-year anniversary of thriving Kent business GoResponse. A true local success story,…
Spark Response Supports Unemployment Initiative To Help Jobseekers
Contact centre, fulfilment and eCommerce provider, Spark eCommerce Group, is helping dozens of jobseekers find work…
Teleperformance announce recruitment drive
Teleperformance have announced a major recruitment drive across UK sites. From a total of 1,000 jobs…
Webhelp TSC team tee off to help raise over £9,000 for Quarriers
A team of four customer experience professionals from Webhelp TSC in Greenock has helped raise £9,970…
Stream Global Services Opens Belfast Contact Centre
Stream Global Services held a grand opening ceremony (3rd October) to commemorate its newest contact Centre,…
Serco announce expansion plans
Outsourcer Serco, who secured a three year outsource contract with Hull Council, have announced initial plans…
Call Connection To Create 100 New Jobs In Newcastle
Outsourcer Call Connection is set to extend its operations in Newcastle bringing up to 100 new…
‘Five Step guide to converting Christmas shoppers with Customer Service’
With UK consumers spending an estimated 375m hours shopping online last December, 17m of those on…
TUI Travel Cruise Set to Close Swansea Contact Centre
It has been reported that Travel operator TUI is to close their Swansea based contact centre…
Interactive Intelligence to Launch Content Management Solution
New content management software designed to help contact centres and enterprises reduce costs, increase employee productivity,…
Mind Candy deploys Eptica’s multichannel platform
The Eptica solution will support 80 million online Moshi Monsters players and eStore customers as well…
Stream Global Services Hiring 50 Permanent Positions in North Dublin
Another 200 seasonal jobs to be created in lead up to Christmas Stream Global Services Dublin…
Capita signs three-year contract to manage customer contact for Government
Capita’s customer management business will manage 10 enquiry lines on behalf of the Department for Work…
Sitel UK acquires Version 5 of Customer Contact Association Global Standard
Sitel UK has acquired the CCA Global Standard© Version 5. Version 5 is designed with a…
CC33 on recruitment drive at Sheffield based site
CC33, who offer services to include telemarketing, digital marketing and training, have announced a recruitment drive…
Hosted & Cloud – Are they synonyms?
The future is in the cloud, or is it hosted? Are they different concepts or can…
Domestic & General recruit at their Nottingham Contact Centre
Warranty Provider Domestic & General are running a recruitment campaign for 250 staff at their Nottingham…
Spark eCommerce on Recruitment Drive
Leading contact centre, fulfilment and eCommerce provider, Spark eCommerce Group, is creating 140 jobs to meet…