Voice Group Contact Centre Staff raised more than £1,000 in one day for Sheffield city charity…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Widespread dissatisfaction with standard and consistency at UK contact centres
82% of consumers say dealing with contact centres is an unnecessary stress Research by Damovo UK…
Homeworkers opting for Group Conference Calls
In the modern day world of home working or ‘telecommuting’, more companies are opting for a…
Pay and Conditions in Contact Centres 2014/15 Report
IDS Pay and Conditions in Call and Contact Centres 2014/15 Report provides a detailed picture of…
JD Williams to outsource Contact Centre to Serco
JD Williams to outsource Manchester Contact Centre to Serco – Local jobs protected and will remain…
Webhelp thrill-seekers raise £3,600 with charity skydive
A daring team from Falkirk Outsourcer Webhelp UK have taken on a skydive to raise money…
Webhelp recognised as Major Contender in Everest Group’s Contact Centre Outsourcing Report
Webhelp has been acknowledged as a Major Contender in the global customer experience market, in the…
Severn Trent Water taps into new technology to help customers
Severn Trent Water was established 1974 as a regional, state-owned water authority. Based in Coventry, the…
What do you really think of Cloud in the Contact Centre?
Contact-centres.com have joined forces with Aspect to find out what the UK contact centre industry really…
21st century BPO – better service, leaner margins
AOMi chief executive Richard Jeffery explores how an increased operations management capability within the back office…
It’s Customer Service Week (if you don’t know already)
I suppose that whatever starts across the Pond tends to end up in the UK sooner…
Voice continues to expand with four new appointments
Scott Johnson and Chris Woolley have both been appointed Operations Managers at Voice. Scott already has…
Healthcare provider selects customer contact solution from mplsystems
mplsystems to significantly reduce call and email waiting times for The 3fivetwo Group, connecting patients more…
Aspect help Northamptonshire Police with their enquiries
Northamptonshire Police goes live with Aspect Software technology in its emergency contact centre – Local people…
Time to shine at the Welsh Contact Centre Awards
Companies and individuals in the Welsh contact centre industry have until Wednesday 5th November 2014 to…
Echo Managed Services delivers for ‘The Tower of London Remembers’ event
15,000 calls handled in first two weeks alone Echo volunteers visit Tower to ‘plant’ poppies to…
So what did we learn for this year’s Customer Contact Expo?
A year in the planning, two days in the making, and behold Customer Contact Expo is…
Web chat volumes increase 60% in 2014
Web Chat – New research published by ContactBabel, the contact centre industry analysts, reveals that the…
Aspect Software Zipwire the stand out performer at Customer Contact Expo
Aspect Software’s new cloud-based platform for contact centres, Zipwire, was celebrated at this years Customer Contact…