Smartphone and Tablet Application Navigates Users Seamlessly through the Interactive Voice Response (IVR) Process Enghouse Interactive…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Verint Recognised for Market Leadership in Customer Interaction Analytics
High Customer Ratings and Top Scores from Ovum Reinforce Company’s Global Leadership Position Verint® Systems Inc.…
Jabra’s Holger Reisinger Named “New Way to Work Global Ambassador” by Unify
Designation Recognises Leadership in Driving the Global Agenda to Inspire Partners and Customers towards a “New…
Echo ‘The Tower of London Remembers’
Recent average call levels of 350 a day peak to 6,500 following Her Majesty the Queen’s…
Efficiently Manage Inbound Calls to your Contact Centre
Contact centre based businesses often find themselves investing huge sums of money in technology, especially when…
Chubb Fire Security announces relocation of contact centre
Birmingham based company Chubb Fire Security have announced plans to relocate their contact centre, which employs…
RESPONSE Group delivers growth in contact centre outsource market
The RESPONSE Group has continued to make excellent progress in the year to June 2014. The…
Eptica continues double digit growth in Q3 2014
Global multichannel customer interaction software company Eptica today announced that its Q3 2014 revenue jumped 17%…
We are only as good as the industry which we are proud to serve
Regular readers of my weekly blog would normally expect me to rant and rave about the…
Daviker launch innovative Cloud Contact Centre Solution powered by BT Wholesale
Daviker have launched the Cloud Contact Centre (CCC), powered by BT Wholesale’s Hosted Contact Centre portfolio.…
It’s all about Customer Service
In May and June of 2014, ‘Which Magazine’ surveyed 3,621 members of the UK public about…
It’s all about the traffic
People who know me would know that I am passionate about the contact centre industry and…
RESPONSE’s Contact Centre staff has got talent!
Fun loving employees at leading UK contact centre, RESPONSE, have shown that when it comes to…
What’s happening in the Irish Contact Centre Industry?
The success of a website is determined by the editorial content, the number of visitors and…
RAC broadens engagement with Transversal to deliver consistent answers on the road
Knowledgebase solution offers easy access to information for remote agents Motoring services provider the RAC has,…
Don’t Let Your Contact Centre Workforce Become The Walking Dead
Warning: Zombies have infected your contact centre workforce. You can’t escape these agents of the undead,…
Ask a CFO, he knows about Contact Centres to the cloud
Ask a CFO, he knows: Aspect Software announces upgrade programme to help move antiquated ACD contact…