mbna, one of the UK’s largest credit card issuers, swept the board at CCA Excellence Awards…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
What customer service challenges will you face in 2015?
It’s that time of year again, we are all starting to plan for the year ahead,…
North East Contact Centre Awards 2014 – and the Winners are…
North East Contact Centre Awards. Rainton Meadows Arena played host to hundreds of guests at this…
Text4Assist discusses how contact centres will adapt for the future
Contact centres are changing. That shouldn’t come as a surprise: in recent years we’ve seen huge…
ING to cut 1700 staff and grow digital investment
Dutch Bank ING is to cut 1700 jobs and spend EUR200 million to simplify and upgrade…
As ‘Fixed’ Costs and Line Rental Increases; is it time to move to SIP?
‘Which! Consumer Magazine’ recently reported that major fixed line telecom providers such as BT, Sky and…
The Voice – Sinclair Voicenet’s Newsletter
Workforce Optimisation The latest Workforce Optimisation tools enable organisations to ensure that agents with the right…
Griffin Place Communications Create 300+ jobs
Griffin Place Communications (GPC), a new contact centre outsourcer specialising in customer care and lead generation…
Nominations Open for UK National Contact Centre Awards 2015
The Call Centre Management Association (CCMA), the longest established association representing the contact centre industry in…
Cloud Based Contact Centre Market 2014-2019
Research and Markets has announced the addition of the “Cloud Based Contact Centre Market by Solution,…
The Guide to Ultimate (Work) Happiness
The zone is where it is at. That is where the magic happens, where you are…
Wise up on PCI DSS and Save a Fortune
Compliance in the contact centre should address risk and be achievable for a sensible and realistic…
Contact Centre Outsourcer Fluent Communication celebrates 4th birthday!
Fluent Communication, Sheffield’s award winning multi-channel outsource contact centre have celebrated its fourth year of trading.…
Aspect Software repairs broken mobile customer experience with mobility suite
Aspect Software repairs broken mobile customer experience with mobility suite Integrates all channels available on mobile…
Inside the Minds of Your Customers [Survey Results]
Don’t Miss These Survey Results What do consumers really think about customer service today? How do…
The ‘customer hangout’ is the contact centre of the future
The ‘customer hangout’ is the contact centre of the future Syntec’s ‘cloud-gazing’ white paper researches the…
Let’s All ‘Hear It’ For That Neglected Mighty Thing: Voice!
Isn’t there some old gag that whoever it was that discovered water, it wasn’t a fish?…
Why Focus on the Customer Journey?
As today’s consumers use more channels and more touchpoints to engage with your company, there’s been…