Alex Cooksey – Syntec. Alex studied computer science at Southampton University before joining EccoWare. There he looked after quality assurance and customer services, working directly with proprietary derivatives traders (those who trade their own money) and learning first-hand how to deal with customers whose entire fortunes rest on whether your software works as promised. He then joined the Department for Transport as PA to the head of property, helping to divest the government of a large portion of what was then the second largest property empire in the country. Alex joined Syntec in 2005 and looks after customer services, helping to ensure that each Syntec customer comes across to their own customers as best they can.