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ContactBabel – Inner Circle Guide to Cloud-based Contact Centre Solutions

cloud.image.image.2014ContactBabel Analyst report: Cloud-based Contact Centre Solutions definitive 2012 “Inner Circle Guide to Cloud-based Contact Centre Solutions” was read by over 1,200 global organisations, employing more than 1.3m contact centre agents.

“The Inner Circle Guide to Cloud-based Contact Center Solutions (2nd edition)” includes:

  • Objective assessments of Cloud drivers & inhibitors (including Financial, Flexibility, Functionality, Security, Control, Integration, Performance & Reliability)
  • Who’s using Cloud, and how has it changed since 2012?
  • Best fit for Cloud (contact center sizes, business activity and vertical markets)
  • Usage in 2015 – which functionality is being used in the Cloud today?
  • ROI, TCO, timescales & pricing
  • Choosing a vendor
  • In-depth responses to end-users’ questions to vendors about the reality of using Cloud
  • Getting the quickest win
  • Results from using Cloud
  • Market landscape and vendor community.

    contactbabel_logoContactBabel Aimed at decision-makers and influencers that need an objective view of Cloud solutions, “The Inner Circle Guide to Cloud-based Contact Centre Solutions” is now available for download .

To Download the Report Click Here

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