ContactBabel Analyst report: Cloud-based Contact Centre Solutions definitive 2012 “Inner Circle Guide to Cloud-based Contact Centre Solutions” was read by over 1,200 global organisations, employing more than 1.3m contact centre agents.
“The Inner Circle Guide to Cloud-based Contact Center Solutions (2nd edition)” includes:
- Objective assessments of Cloud drivers & inhibitors (including Financial, Flexibility, Functionality, Security, Control, Integration, Performance & Reliability)
- Who’s using Cloud, and how has it changed since 2012?
- Best fit for Cloud (contact center sizes, business activity and vertical markets)
- Usage in 2015 – which functionality is being used in the Cloud today?
- ROI, TCO, timescales & pricing
- Choosing a vendor
- In-depth responses to end-users’ questions to vendors about the reality of using Cloud
- Getting the quickest win
- Results from using Cloud
- Market landscape and vendor community.
ContactBabel Aimed at decision-makers and influencers that need an objective view of Cloud solutions, “The Inner Circle Guide to Cloud-based Contact Centre Solutions” is now available for download .
To Download the Report Click Here