Is the ‘Workplace Perks’ Fad Over? Agents Would Rather Have the Money according to a survey…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
The Cloud isn’t Just for Christmas says Bibi Bajwa of Ormuco
The Cloud isn’t Just for Christmas says Bibi Bajwa of cloud services provider Ormuco The lead-up…
Cloud Contact Centre without Compromise – Sabio Event
Cloud Contact Centre without Compromise. Sabio’s OnDemand event, Thursday 28th January With all the hype surrounding…
Verint Study Finds Consumers Suspicious About Data Privacy
Verint Study Finds that Nearly Half of Consumers Surveyed are Suspicious About Data Privacy Consumers Expect…
Intelecom Sponsors ContactBabel Research into Interaction Routing
Intelecom sponsors ContactBabel latest reseach into Interaction Routing Results highlight changes in enquiry routing as businesses…
Cloud Contact Centre Market 2015 Global Forecasts
Cloud Contact Centre Market 2015 – Global Forecast to 2020 for the $14.71 Billion Industry Research…
ContactBabel: 1 in every 25 jobs in UK within contact centre industry
ContactBabel: 1 in every 25 jobs in the UK is within the contact centre industry. But…
Employers Failed to Motivate Staff in 2015
Employers failed to Motivate in 2015 according to Red Letter Days for Business Research A third…
What Can We Expect In The Contact Centre Space In 2016?
What Can We Expect In The Contact Centre Space In 2016? VoiceSage ’s Paul Sweeney has…
Aspect Software appoints Stephen Ball to Europe & Africa SVP
Aspect Software appoints Stephen Ball to Europe & Africa SVP – Former Hitachi Data Systems regional…
Contact Centre Review of the Year 2015
Contact Centre Review of the Year 2015! This year has been both a busy and landmark…
NICE Systems Engage Multi-Channel Platform Enhanced
NICE Systems Engage multi-channel interaction platform leverages ease of use, operation and implementation to ensure employees…
Predictions for contact centres I never thought I’d make
5 predictions for contact centres I never thought I’d make! We invited Paul Scott of Paul…
Enhancing Employee Engagement Strategy In The Contact Centre
Enhancing Your Employee Engagement Strategy In The Contact Centre – free white paper Companies spend over…
Christmas hoverboard customers need clear guidance
Christmas hoverboard customers need clear guidance says Matt Dyer of Sabio. Following the news this week…
Tips to Boost Agent Motivation at Christmas
Tips to Boost Agent Motivation at Christmas – David Ford of Magnetic North looks at ways…
Customer Care Is Stuck In The Dark Ages according to Research
Customer Care – iAdvize Research Reveals What UK eCustomers Really Want For Christmas; Customer Care Is…
Hermes UK Group Chooses NICE WFM Solution
Hermes Group UK Chooses NICE’s Cloud-Based Workforce Management Solution for Improved Customer Service NICE cloud-based WFM…