VoiceSage have announced it has once again won the coveted title of ‘Contact Centre Product of the Year’ at the 2016 Network Computing Awards – a title it has now won for an unprecedented four years in a row.
The company, which was presented with the award last Thursday, 17th March, at a glittering evening ceremony in London, successfully defended this important peer recognition in the face of stiff competition.
A completely redesigned User Interface and enhancements to core campaign functionality for voice, SMS, email and visual touch messaging solutions, plus a slew of new customer wins, may be factors behind this continuing pole position, the team at VoiceSage believe.
Transforming The Options For Businesses
At a time when consumer satisfaction is high on the agenda in most markets, VoiceSage’s cloud-based messaging product and services have struck a chord with organisations seeking to deliver an effective, customer-centric, multi-channel experience.
CEO, James J Kett Commenting on the news said,
“We are thrilled to have picked up this prize again, and in such an important and hotly contested category.
“The last year has been an exciting one for VoiceSage, with us winning a host of new customers and making a series of strategic product introductions, including Automated SMS Conversations (Agentless Text Messaging) as well as VoiceSage Touch mobile payments messaging, which are transforming the options for businesses wanting to get closer to customers.
“We are honoured the readers and community of Network Computing and, particularly, our customers, consider us once again for this important mark of acceptance. Our heartfelt thanks to all who voted for us. After all, it is their commitment to customer service and their innovative approaches to running a contact centre that have got us to where we are today.”
“We expect this momentum to continue in 2016 and beyond, as we have a number of other innovative products in the pipeline,” he concluded.