The Redwood Technologies Group has been awarded ISO 14001:2004 certification, following an independent assessment by Lloyd’s…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
CCMA Announce the Next Series of Member Events
The CCMA have announced the next series of Seminars, Site Visits and Training Courses – Run…
The Ten C’s of Employee Engagement according to SJS
The ten C’s of employee engagement can engage heads, hearts, and hands, Stephen Pace CEO of…
Teleopti ebook to Educate Contact Centre Leaders
Teleopti publishes ebook to educate contact centre leaders and IT directors on the benefits of cloud-based…
SJS Solutions Expands Reach with New Data Connectors
SJS Solutions Expands Its Reach with New Data Connectors To Provide a Complete Real-Time Visual Communication…
Content Guru Finalist in IT & Software Excellence Awards
Content Guru have been named a finalist for IT Europa’s European IT and Software Excellence Awards…
VoiceSage CTO Edward Gahan Underlines 2016 Expansion Plans
Voicesage New chief technology officer Edward Gahan commits the company to a defined roadmap of innovation…
PCI DSS Compliance – The Definitive Guide to
PCI DSS Compliance – The Definitive Guide to. The aim of Payment Card Industry (PCI) Data…
Voice of the Customer or Customer Attitudes – Take a New Approach
Voice of the Customer or Customer Attitudes – Take a New Approach; Jonathan Wax, VP, EMEA…
New Possibilities for Workforce Management Algorithms
New Possibilities for Workforce Algorithms according to Ric Kosiba of Interactive Intelligence. Every year for the…
Aeriandi and Sage Pay Extend Relationship With PCI-DSS Agreement
Aeriandi and Sage Pay Extend Relationship With New PCI-DSS Partner Agreement Partnership will see the two…
Website that United the World & Made Collaboration Cool
The Website that United the World (and Made Collaboration Cool) by Holger Reisinger of Jabra. Forget…
Multimodal: A New Mindset for Customer Service
Multimodal: A New Mindset for Customer Service – Jason Alley of Interactive Intelligence looks at how…
Introducing the Contact Centre of the Future
Introducing the Contact Centre of the Future – Digital technology has had a significant impact on…
Tips to Guarantee Survey Respondents go to the Last Question
Tips guaranteed to take your survey respondents to the last question – Alan Weaser of VIRTUATel…
Sales and Call targets or is it Customer first?
Sales and Call targets or is it Customer first? My travels this week took me to…
Parseq Create 700 Jobs at Sunderland Contact Centre
Parseq is set for further expansion at its Sunderland contact centre following a multi-million pound increase…
Vauxhall Pan-European Contact Centre goes live
Vauxhall / Opel has opened the doors to its new pan-European Customer Contact Centre, creating 300…