Abandoning passwords is a step forward for frictionless customer engagement in banking accordng to Aspect Software…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
What to expect from Customer Contact Expo 2016
Customer Contact Expo 2016 – The only event in Europe that’s entirely dedicated to the enhancement…
Adtech Deploys Interactive Intelligence Cloud Solution
Adtech Global Deploys Interactive Intelligence Customer Engagement Cloud Solution Benefits include improved customer service, increased productivity,…
UK Business Integrating Digital Customer Services
UK Business Increasingly Integrating Digital Customer Services according to research by Avato UK £706 million spent…
What do Millennials Think About Your Customer Service
Keeping Pace with the Modern Customer -Are your customers as happy as they could be? Perhaps…
Sitel Christmas Period Recruitment Drive
2000 New Recruits Given the Chance to Build Long Term Careers in Customer Care Global customer…
Mind the gap! Seasonal working in contact centres
Tommy Palomäki, Senior WFM Consultant, Teleopti explains from his own experience how workforce management puts you…
We Are Officially A Nation of Complainers
We are officially a nation of complainers: 2016 Consumer Action Monitor (CAM) Survey Findings According to…
What Makes An Award Winning Contact Centre?
What makes an award winning team, project or contact centre operation? Ann-Marie Stagg, Chief Executive, CCMA…
Sabio Partners Help Power Company Growth
Sabio’s key technology partners – Avaya, Verint and Nuance – have welcomed the company’s recent £50…
Aspect Software Calls for Networks and Banks to Collaborate
Aspect Software calls for networks and banks to collaborate following release of alarming fraud statistics from…
Customer Acquisition vs Retention and Google Ad Words
Can you guess what is the most expensive keyword bid, in the UK via Google Adwords? Or,…
Engage with Customers in an Ultra-Connected Era
Your customers are ultra-connected. Make sure you are as well. 54% of Customer Service requests will…
Storm Cloud Importing Calls From Cloud to Premise Based Recording
Storm Cloud Call Import : Importing Calls from the Cloud to Premise Based Recording Infrastructure Storm…
Intelligent Contact Routing – eBook by Content Guru
Intelligent Contact Routing – eBook by Contunt Guru to ensure customers reach the right agents and…
ECCCSA Deadline Fast Approaching – and NO Extensions
Organisers of this year’s European Contact Centre and Customer Service Awards, the CCMA (UK), have confirmed…
North East Contact Centres Working Together to Raise Standards
North East Contact Centres Working Together to Raise Standards – NRG & CCMA bring together The…