Winners Announced at the 2016 National Planning Awards

Twelve Winners announced at the 2016 National Planning Awards

Twelve individuals and teams were recognised on 28th September at The Forum’s second National Planning Awards, for being outstanding role models in their professional community. These individuals and teams enable organisations to achieve breakthrough performance for the customer, the colleague and the organisation.

“So many of our member organisations are achieving success and delivering breakthrough performance and it is these teams, these individuals who are playing a crucial role in making this happen,” Nicola Callan, Head of Engagement & Learning explains. “These awards recognise and celebrate all of our finalists and winners and they in turn inspire others – all the while raising standards in customer operations. Congratulations to all.”

This award programme from The Forum showcases excellence in the vital Customer Contact Planning function. Of key importance to the success of these awards, is the unique way that the judging process works at a Best Practice Finalist Day set aside for the purpose. Not only did a wide reange of external judges influence the results, but each nomination was peer assessed by other finalists in their category. This resulted in a massive opportunity for learning all round.

The Winners of the National Planning Awards will also speak at conference on 29th November in Nottingham. They are:

Team of the Year - Co-Operative Bank

Team of the Year – Co-Operative Bank

 

Team of the Year Award - RSA

Team of the Year Award – RBS

Manager of the Year - Lorna Stanley - Thomas Cook

Manager of the Year – Lorna Stanley – Thomas Cook

Manager of the Year - Neil Clarke - Severn Trent Water

Manager of the Year – Neil Clarke – Severn Trent Water

Analyst of the Year - Lisa Brodigan - Co-Op Bank

Analyst of the Year – Lisa Brodigan – Co-Op Bank

Analyst of the year - Laura McGhie - RS Components

Analyst of the year – Laura McGhie – RS Components

Rising Star - Thomas - Splaine - RBS

Rising Star – Thomas – Splaine – RBS

Rising Star - Ben Clark - Thomas Cook Group

Rising Star – Ben Clark – Thomas Cook Group

Rising Star - Mitchell Pink - Novacraft

Rising Star – Mitchell Pink – Novacraft

Planning Hero - James Taylor - RSA

Planning Hero – James Taylor – RSA

Planning Hero - Wayne Deakin - Yorkshire Ambulance

Planning Hero – Wayne Deakin – Yorkshire Ambulance

Challenge Award - Simon Waldron - Staples Europe

Challenge Award – Simon Waldron – Staples Europe


Additional Information

Team of the Year - Co-Operative Bank

For additional information on The Forum visit their Website

Email – Katherine Potter or Email – Steve Woosey

About The Forum

As champions of best practice and professional development in customer contact, we are widely recognised as an innovative, inclusive and independent community of professionals who stimulate collaboration, continual learning and customer focus.

Our team of independent experts offers advice and support, enabling our members to make a tangible impact in their organisation and show how the capability of each support function is fundamental to the business, through specialist accreditation, qualifications and standards benchmarking.

Our 2016 membership programme has been structured to provide opportunities for improvement, development and recognition in 3 specific communities of continuous improvement: Professional Planning Forum, Quality & Customer Experience Forum and the Data, Analytics and Insight Forum.

We also run the Customer Contact Innovation Awards and Customer Strategy & Planning Conference, to be held in Harrogate on 24-25 April 2017.

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