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Tag: Contact Centre
Contact Centre Issues That Need Talking About
Contact centre technology expert John Duffy looks at the challenges that plague call centre managers today…
Jabra Announces First Cashbacks Promotion of 2017
Jabra Announces first Cashbacks promotion of 2017 – Offers on professional headsets to provide UK and…
The Inner Circle Guide to Customer Interaction Analytics
“The Inner Circle Guide to Customer Interaction Analytics” is a major independent analyst report, aimed at…
The Contact Squad – Now at a Contact Centre Near You
Recognize these guys? Help them be the best with NICE…
Cold Calling: Warming Cold Calls into Hot Prospects
Cold Calls: No one will be surprised if thought of cold calling makes you wince. The…
Queues and the Rule of Six = NO Frustrated Callers
Queues and the Rule of Six – Lee Mansell of TeleWare looks at the very British…
Engage Staff at Each Stage of the Employee Lifecycle
How to Engage Staff at Each Stage of the Employee Lifecycle – Una Lawlor is Content…
Business Systems wins Compliance Project award
Business Systems has won the award for Compliance Project of the Yearat the FStech Awards 2017,…
Intelecom Establishes a New Company – Puzzel
Intelecom establishes a new company Puzzel, to support growing customer demand in contact centre and mobile…
Aspect Software launches Aspect Via in Europe
Aspect Software is celebrating the European launch of its 100 per cent cloud-based Customer Engagement Centre…
Dimension Data: Customer Experience – The Uncomfortable Truth
Dimension Data: Organisations around the world are failing to implement effective digital strategies. As a result…
Stress in the Contact Centre and Employees Mental health
Almost 50% of working days lost due to work-related stress: How can businesses help their employees’…
UK leads Europe in IoT-Enabled Customer Experience Readiness
UK leads Europe in IoT-Enabled Customer Experience Readiness Genesys and Frost & Sullivan publish study on…
Douglas Jackson 10th Anniversary – Here’s to the next 10!
Douglas Jackson 10th Anniversary – Here’s to the next 10! We are so proud of the…
Customer Engagement Centre – Service Without Boundaries
When it comes to customer service, the traditional contact centre has undergone a significant revolution in…
Content Guru Storms Ahead with European Award Triumph
On Thursday 30th March, Content Guru claimed its second major award in 2017 with victory in…
Kura Select Liverpool 1st Contact Centre Outside Scotland
Kura selects Liverpool City Region for its first contact centre outside of Scotland – Creating up…