Outbound calling from your contact centre – things you really need to know before, during and…
Tag: Call Centre
How Local Government is Weathering the Storm
The future lies in low code: How local government is weathering the storm Mark Gannon, Director…
GoSee selects PCI Pal to Enhance Contact Centre Payment
GoSee selects PCI Pal to enhance contact centre payment experience GoSee, which provides car, campervan and…
5 ways to Aid compliance with The Consumer Duty
The dawning of a new regulation: 5 ways to aid compliance with The Consumer Duty The…
What Elephants and Customer Experiences Have in Common
What Elephants and Customer Experiences Have in Common Customers are like elephants; they have amazing memories.…
Maintel Secures Voice Contract With Sheffield Teaching Hospital
Maintel Secures Voice Contract With Sheffield Teaching Hospital – NHS Foundation Trust – Contract will ensure…
New Director of Marketing & Partnerships Joins CCMA
New Director of Marketing and Partnerships Joins Growing CCMA Today the CCMA (Call Centre Management Association)…
Generative AI: A False Dawn Or New Hope in CX?
Generative AI: A False Dawn in Customer Service in the contact centre, Or The New Hope…
Say Goodbye to Contact Centre Agent Notes
Are your contact centre agents writing manual summaries after every interaction? The notes which contact centre…
GMP Contact Centre Answer 999 calls in 1 Second
GMP Force Contact Centre answer emergency 999 calls in less than ONE second Week commencing 23rd…
Company Profile: Calabrio
Calabrio, the workforce performance company, provides the digital foundation of today’s customer-centric contact centres, enriching and…
Cloud Delivering a Contact Centre Omnichannel CX
The importance of the cloud in delivering a contact centre omnichannel CX Craig Farley, Head of…
Babble Named Winner of Five9 Partner Excellence Award
Babble has been named the winner of the Partner Excellence Award by Five9, a leading provider…
DWP Stoke Contact Centre Closes with 120 Jobs Lost
DWP Closes its Hanley contact centre with the loss of 120 related contact centre jobs. The…
Your Customers Can’t Hear You. That’s Probably Not Good
Your customers can’t hear you. That’s probably not good for your contact centre nor our customers…
Chatbots Still Falling Short of Consumer Expectations
New survey finds contact centre chatbots are still falling short of consumer expectations Global survey reveals…
Look After Your People & Customer Satisfaction Will Improve
Look After Your People And Customer Satisfaction Will Improve Dramatically David Earlam, Chief Operating Officer at…
Cost of Living Crisis Spur Rise in Customer Queries
Cost of Living Crisis to Spur Rise in Customer Queries to the contact centre – Companies…
FM Outsource New Hire to Enhance Employee Experience
FM Outsource welcomes new hire to enhance the employee experience – Bury-based outsourced contact centre FM…