Jeremy Payne, International Group VP Marketing, Enghouse Interactive The traditional image of a contact centre consists…
Tag: Call Centre
Cloud Contact Centres Become a Reality for 2013
The ‘2013 Cloud Contact Centre Survey’ reveals an increasing number of UK contact centres have started…
Spark Funday Raises over £1,300 for Charity
Leading contact centre, fulfilment and eCommerce provider, Spark eCommerce Group, has raised more than £1,300 for…
Eckoh transforms local school’s playground area
Over 25 staff volunteers of Hertfordshire based contact centre solutions company Eckoh, recently endured the 29?C…
UK consumers rate financial services providers as the worst for customer service
Financial services providers have been rated the worst for offering the highest standards of customer service,…
Fylde Coast Medical Services set to run Silver Line Helpline
Silver Line, a help line aimed at Older citizens who need assistance or even just someone…
NICE Introduces Contact Centre Video Recording
NICE Introduces Contact Centre Video Recording to Help Drive an Innovative, Personalised, and Compelling Customer Experience…
Interactive Intelligence Positioned in Leaders Quadrant
Report defines leaders as high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a…
Jabra Announces New Cashback Promotions
The Jabra Cashback incentive is back for Q3, providing authorised partners with a new sales campaign…
Contact Centres without telephones – the rise and rise of web chat
the rise and rise of web chat – Danny Singer – Founder & CEO Noetica In…
Rostrvm Solutions appoints Lee Ward
Lee Ward has joined Rostrvm Solutions as a Business Development Manager. Lee has been involved in…
How to use multi-way Web Chat
How to use multi-way Web Chat – The strength of contact centre agents is that they’re…
Scottish Friendly Assurance launch web self-service with Synthetix
Scottish Friendly, one of the largest mutual societies in the UK and winner of the Financial…
Stanton Fisher to open Dublin based contact centre
Stanton Fisher, a financial claims management company, have announced that they will open a contact centre…
Forecasting: don’t sing off the same spreadsheet
Forecasting: don’t sing off the same spreadsheet Elizabeth Gooch, CEO, eg solutions Forecasting and planning is…
Noble Systems Survey Reveals Organisations Continue to Rely on Manual Contact Tools
Noble Systems Corporation have announced the results of its latest survey of contact centre operations, revealing…