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Tag: Call Centre
Contact Centre Compliance Made Simple by Ultracomms
Ultracomms’ solutions are designed to enable customers to overcome the complexities associated with the key regulators…
Aspect Ranked Top for Contact Centres in the Cloud
Aspect Software ranked at top of Ventana Research’s 2018 Value Index for Contact Centres in the…
Journeycall signs £1.6 million contract with Sabio
– UK’s largest dedicated transport contact centre invests in Sabio’s Avaya-based cloud customer engagement platform to…
Cloud is Key for the Future of Contact Centres
Cloud is key for the future of contact centres according to Sarah Quennell of Aspect Software…
Contact Centre Directors Could Be Fined Up to £500k
Company Directors of contact centres which bombard people with nuisance calls could be fined up to…
Contact Centre Director – DFDS – Newcastle
Contact Centre Director – DFDS Salary: Circa £80,000 plus comprehensive package Newcastle DFDS was founded in…
Training Tips for Best of Breed Multi-Channel Advisors
Training tips for best of breed multi-channel advisors – Karen Banfield, contact centre director, at specialist…
CallMiner Announces Eureka Coach to Provide Contact Centre Optimisation
CallMiner Announces Eureka Coach to Provide Contact Center Optimization with Continuous Insight and Closed-Loop Case Management…
Blended AI Will Disrupt Your Customer Service And Sales Strategy
Forrester Predictions 2018: Blended AI Will Disrupt Your Customer Service And Sales Strategy Blended AI is…
Syntec Investigates Call Centre Professionals Views
Card Payment Security – Survey Syntec investigates Call Centre Professionals’ views New Data Protection laws are…
Puzzel announces speaker line-up for Get Connected 2018
Puzzel announces speaker line-up for Get Connected 2018 Contact centre event on Wednesday 27th June 2018…
A Four-Step Process to Maintaining GDPR Compliance
A Four-Step Process to maintaining GDPR compliance by Infinity CCS With GDPR now in force, remaining…
Arvato Named Top Performer by Global Sourcing Association
Arvato Named UK Top Performer by the Global Sourcing Association Business process outsourcing partner Arvato has…
ttec eBook: Don’t Fear Bots in Your Contact Centre
EBook Download – Don’t Fear Bots in Your Contact Centre For most industries, it’s not a…
G-Summit London 2018 – Registration Now Open
Genesys – G-Summit London 2018 Registration is now open for G-Summit London 2018, which gathers visionaries,…
GDPR, DTMF masking and the future of payment security
Expert insights – Neira Jones on GDPR, DTMF masking and the future of payment security By…
Jabra Launches Engage – The Business Headset
Jabra launches Engage – the business headset engineered for ultimate call satisfaction and security Noise-cancelling microphones,…
Keep Calm, it’s only GDPR! Questions to ask your Tech Provider
Keep calm, it’s only GDPR! Seven questions to ask your technology provider According to Thomas Rodseth,…