Five ways to effectively deal with staff sickness in the workplace – Gemma Harding, Head of Corporates Services…
Tag: Call Centre
Businesses Are Not Ready for New GDPR Data Laws
A survey by leading law firm Blake Morgan has revealed nine out of 10 businesses have…
Costs Down, Customer Satisfaction Up at Sedgemoor Council
Sedgemoor District Council has transformed its customer service thanks to Enghouse Interactive Communications Centre and Microsoft…
Customer Journey Mapping – What’s all the fuss about?
Customer journey mapping – what’s all the fuss about? Five mistakes to avoid from Thomas Rødseth…
Will Machine Learning Cause Demise of Contact Centre Managers?
Will Machine Learning cause Demise of Contact Centre Managers? Asks contactSPACE contactSPACE performs millions of communications…
Jabra – The 6 Rules for Mastering the Art of Conversation
6 Rules for Mastering the Art of Conversation – Peter Hartmann Jabra Conversations are the lifeblood…
From a Contact Centre Near You Direct to Hollywood USA
In Hollywood, it’s the stars that make people flock to watch a movie and the movie…
Britannic Technologies – Convergence Summit 2017
Britannic Technologies – Convergence Summit 2017 Join 300 UK technology and business leaders at Convergence Summit…
PPI Company Fined For Making Record 146m Nuisance Calls
A contact centre behind a record high 146 million illegal calls about PPI has been fined…
Resellers & Distributors Showcase Contact Centre Solutions at CX17
Leading Communication Resellers and Distributors Showcase Contact Centre Solutions Success at CX17 Annual Enghouse Interactive event…
Sabio Event – ‘The Art of CX Conference’ – Southbank, London
Sabio are taking the story to the next level with their ‘The Art of CX Conference’,…
Skyscanner Create 200 Jobs at Edinburgh Contact Centre
Ctrip, the owners of Skyscanner, have announced plans to open a new contact centre in Edinburgh…
Analysts Debate ‘the Future of Customer Experience’ at CX17
Analysts to Debate ‘the Future of Customer Experience’ at CX17 – Enghouse Interactive brings together the…
Raising The Profile of North East Contact Centres
Raising the profile of the North East contact and shared services Contact centre professionals collaborate to…
C-Suite Facing Challenges in Fulfilling Customer Engagement
C-suite facing challenges in fulfilling customer engagement strategies – New research from Aspect Software finds that…
Taxi Booking App Firm Fined £45k by ICO
Taxi booking app firm is fined for breaching the law on spam texts The company behind…
The 2017/18 UK Contact Centre Decision-Makers Guide
The 2017/18 UK Contact Centre Decision-Makers’ Guide (15th edition) from ContactBabel With insights built on hard…
Your Contact Centre with AI, Chatbots and Messaging
Bringing your Business into the New World of AI, Chatbots and Messaging in 3 Manageable Steps…
Liberata Finalists at Call North West Contact Centre Awards
Liberata announced as finalists in seven categories at the Call North West Contact Centre Awards 2017…