Skyscanner Create 200 Jobs at Edinburgh Contact Centre

Ctrip, the owners of Skyscanner, have announced plans to open a new contact centre in Edinburgh…

Analysts Debate ‘the Future of Customer Experience’ at CX17

Analysts to Debate ‘the Future of Customer Experience’ at CX17 – Enghouse Interactive brings together the…

Raising The Profile of North East Contact Centres

Raising the profile of the North East contact and shared services Contact centre professionals collaborate to…

C-Suite Facing Challenges in Fulfilling Customer Engagement

C-suite facing challenges in fulfilling customer engagement strategies – New research from Aspect Software finds that…

Taxi Booking App Firm Fined £45k by ICO

Taxi booking app firm is fined for breaching the law on spam texts The company behind…

The 2017/18 UK Contact Centre Decision-Makers Guide

The 2017/18 UK Contact Centre Decision-Makers’ Guide (15th edition) from ContactBabel With insights built on hard…

Your Contact Centre with AI, Chatbots and Messaging

Bringing your Business into the New World of AI, Chatbots and Messaging in 3 Manageable Steps…

Liberata Finalists at Call North West Contact Centre Awards

Liberata announced as finalists in seven categories at the Call North West Contact Centre Awards 2017…

The Way you Communicate with Customers is Key

The way in which you communicate with your customers can make or break your business, but…

Optimising Back Office Key to Maintaining Digital Transformation

Optimising the back office is key to maintaining digital transformation, says eg solutions A new research…

EU Data Law is Changing. Is your Contact Centre Ready?

EU data protection law is changing…. is your contact centre ready? By Craig Marston, Director of…

Webhelp – The Award Nominations keep on coming!

Webhelp Nominated for Nine Awards in Customer Experience, HR and Environment November will be a busy…

Customer Journey Mapping: 3 Steps to Boosting Loyalty

Customer journey mapping: three steps to boosting loyalty Parham Saebi, Head of Client Relations, CRM Solutions…

Enghouse Interactive Helps Navigate the Digital Divide at CX17

Enghouse Interactive Helps Navigate the Digital Divide at CX17 Customer Experience Event Enghouse Interactive today announced…

Customer Service in the Next 5 Years – It’s all about Value and Experience

Customer experience to be a key differentiator: Five ways to ensure exceptional customer service from Ben…

10 Reasons Your Contact Centre Must Have Live Chat

Live Chat apps are everywhere these days. People communicate by text message, WhatsApp, Facebook Messenger, iMessage,…

CX17 – Take a Leap into the Digital World

CX17 Enghouse Interactive Hosted Event Take a Leap into the Digital World Join the Enghouse Interactive…

NICE Selected as Pre-Approved Public Sector Supplier in UK

NICE is included in the G-Cloud 9 framework, allowing government agencies at all levels to quickly…

Why Customers Buy What They Buy – Get Connected 2017

Why customers buy what they buy – an insight on Behavioural Economics at Get Connected 2017,…

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